BHUSHAN KUMAR
New Delhi
Summary
Strategic Order to Cash (O2C) Leader with 15 years in Finance and Accounting operations, specializing in Order Management, Accounts Receivable, Cash Applications, and Credit Management. Led large teams, ensured SLA and KPI adherence, and enhanced process efficiency through automation. Expertise in stakeholder management and process optimization in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Deputy Manager – Finance & Accounting (APEC)
IBM India Pvt. Ltd.
Gurgaon
07.2021 - Current
- Lead end-to-end O2C operations including Order Management, Cash Applications, Collections, AR Reconciliation, Customer Master & Credit Management for a telecom client
- Manage a team of 60+ FTEs, ensuring high performance, engagement, and retention
- Drove improvements in DSO, billing accuracy, and order cycle time through targeted process enhancements
- Lead global transitions (Manila & Malaysia) and ensured smooth stabilization within defined timelines
- Conduct regular client governance meetings (weekly/monthly) to review performance and drive improvements
- Implement automation initiatives in cash application and collections, improving efficiency and reducing manual effort
- Perform process studies (VSM) and identify optimization opportunities
- Analyzed quality metrics (KPI/CPI) and implemented corrective actions to support continuous improvement
- Drive audit readiness, compliance adherence, and risk mitigation strategies
- Coach and mentor team members to improve performance and career progression
- Drive employee engagement through recognition, feedback, and development initiatives
- Lead hiring, onboarding, and training of new team members
- Ensured effective leave planning and resource allocation to meet operational needs
Assistant Manager - Finance & Accounting (APEC)
IBM India Pvt. Ltd.
Gurgaon
06.2019 - 07.2021
Sr.Practioner – Finance & Accounting (US)
IBM India Pvt. Ltd.
Gurgaon
03.2013 - 07.2015
Process Associate
Genpact India Ltd.
04.2010 - 03.2013
- Managed order management and AR processes, ensuring accurate order creation, timely billing, and thorough reconciliation
- Performed cash and customer/vendor account reconciliations, enhancing financial accuracy and integrity
- Resolved order, pricing, and payment-related queries, facilitating effective communication with stakeholders
- Handled month-end close activities and journal entries
- Created and maintained SOPs and process documentation
- Supported transition of processes from Manila & Malaysia to India
Education
MBA - Finance
Sikkim Manipal University
01-2011
B.Com - Pass
Delhi University
Skills
- Accounts Receivable & Collections
- Cash Application & Reconciliation
- O2C operations
- Financial Process Optimization
- Credit Risk Management
- Regulatory Compliance Management
- SLA / KPI Management
- Process automation
- Performance reporting
- Stakeholder management
- Team leadership
Accomplishments
- Promoted to Deputy Manager (2021), Assistant Manager (2019), and Team Lead (2015)
- Successfully led multiple international transitions and stabilizations
- Consistently delivered high SLA adherence and process improvements
- Recognized for leadership, process excellence, and operational efficiency
Timeline
Deputy Manager – Finance & Accounting (APEC)
IBM India Pvt. Ltd.
07.2021 - Current
Assistant Manager - Finance & Accounting (APEC)
IBM India Pvt. Ltd.
06.2019 - 07.2021
Sr.Practioner – Finance & Accounting (US)
IBM India Pvt. Ltd.
03.2013 - 07.2015
Process Associate
Genpact India Ltd.
04.2010 - 03.2013
MBA - Finance
Sikkim Manipal University
B.Com - Pass
Delhi University