BHUVAN BHARDWAJ
Amritsar,PB
Summary
Dynamic Customer Service Associate skilled in employee training and process enhancement. Known for resolving customer inquiries efficiently while fostering positive relationships, ready to contribute to organizational success through strong teamwork and communication.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Customer Service Associate
Teleperformance Global Services
Mohali
04.2023 - Current
- Collaborated with team members to improve service delivery processes.
- Trained new associates on customer service protocols and systems.
- Engaged in ongoing training sessions to stay current on product knowledge.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Executed various tasks designated by management.
- Developed relationships with key clients through regular contact and follow-up communication.
- Followed up with customers after purchase to ensure satisfaction.
Education
B.tech in CSE -
Guru Nanak Dev University
Amritsar, Punjab06-2026
High School Diploma -
Government Polytechnic College
Amritsar, Punjab06-2022
High School Diploma -
K. V. No: 1
Amritsar Cantt, Punjab01-2017
Skills
- Customer service
- Team collaboration
- Easy understanding skills
- Problem resolution
- Process improvement
- Quick Learner
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Punjabi
Advanced (C1)
C1
Certification
Java
Accomplishments
Silver medal in Taekwondo
Timeline
Customer Service Associate
Teleperformance Global Services
04.2023 - Current
B.tech in CSE -
Guru Nanak Dev University
High School Diploma -
Government Polytechnic College
High School Diploma -
K. V. No: 1