Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Bhuvan PANdey

Bhuvan PANdey

Almora

Summary

Dynamic Software Engineer with a proven track record at Nagarro Software Pvt. Ltd., excelling in PHP and JavaScript development. Enhanced customer experience through effective problem-solving and technical support, while optimizing Magento Cloud performance. Adept at collaborating with cross-functional teams to deliver scalable solutions and improve operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Software Engineer

Nagarro Software Pvt. Ltd.
Gurugram
08.2021 - Current
  • Served as primary contact for client technical support requests, ensuring timely resolution.
  • Managed and troubleshot daily batch jobs in Magento Cloud, optimizing system performance.
  • Streamlined customer and order workflows to improve overall customer experience.
  • Debugged application issues within Magento 2 framework, enhancing customer satisfaction.
  • Delivered monthly reports summarizing sales statistics and support metrics for stakeholders.
  • Collaborated with cross-functional teams to develop scalable solutions utilizing PHP and JavaScript.
  • Prepared test case documentation and conducted thorough end-to-end testing during upgrades.
  • Performed root cause analysis of support issues, providing effective solutions within SLA timelines.
  • Documented technical specifications for future reference and knowledge sharing.
  • Troubleshot software issues and provided timely resolutions.
  • Collaborated with cross-functional teams to gather user requirements.

Education

BCA -

Graphic Era Hill University
Dehradun
01.2021

Intermediate - PCM

Central Board of Secondary Education
Haldwani
01.2018

Skills

  • PHP and JavaScript development
  • Magento 2 framework
  • HTML5, CSS3, and jQuery
  • RESTful services and JSON
  • SQL Server management
  • Service desk support
  • Visual Studio proficiency
  • SharePoint and Magento Cloud
  • FileZilla and MySQL Workbench
  • GIT version control
  • Inform ERP and Akeneo PIM
  • Communication and collaboration skills
  • Technical support expertise
  • Customer experience enhancement
  • Problem-solving strategies

Languages

  • English, Hindi

    • Affiliations

    • Volunteered for NSS in college and attended a blood donation camp.

    Certification

    • Networking essentials, Coursera, May 1, 2021
    • Python for data science, Cognitive Class PY0101EN, provided by IBM April-27-2021

    Timeline

    Software Engineer

    Nagarro Software Pvt. Ltd.
    08.2021 - Current

    BCA -

    Graphic Era Hill University

    Intermediate - PCM

    Central Board of Secondary Education

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