Bhuvan K. Pandey
Summary
Business Analyst and Banking Professional with 8+ years of experience across retail banking, government banking, lending products, insurance, and financial services. Proven expertise in loan lifecycle management, stakeholder engagement, process improvement, business requirement analysis, CRM platforms, Tableau-based reporting, and operational excellence. Strong understanding of retail lending products, customer onboarding, compliance, risk controls, portfolio management, and data-driven decision-making. Adept at translating business needs into actionable solutions and collaborating with cross-functional teams to improve customer experience and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
SBI Life Insurance Co. Ltd.
04.2026 - Current
- Analyze branch performance metrics and identify growth opportunities through data-driven decision making.
- Manage operational processes, advisor productivity tracking, and performance reporting.
- Collaborate with stakeholders to optimize sales and service workflows.
Manager - Government Banking (TASC)
IndusInd Bank Ltd.
12.2023 - 03.2026
- Managed government banking relationships and large institutional portfolios exceeding n60 Crore.
- Gathered business requirements from government departments and coordinated implementation of banking solutions.
- Worked extensively with transaction banking, collections, payments, fixed deposits, digital banking, and treasury-related services.
- Analyzed customer requirements and recommended suitable financial and lending-related solutions.
- Coordinated with operations, technology, and branch teams to ensure seamless delivery and issue resolution.
- Prepared business reports, monitored service performance, and supported process improvements.
Deputy Manager
HDFC Bank
01.2023 - 12.2023
- Specialized in customer financial needs assessment and retail banking product advisory.
- Handled loan products, credit cards, insurance, and relationship management activities.
- Utilized CRM platforms and Tableau reports to monitor customer engagement and sales performance.
- Assisted customers throughout loan application, documentation, and servicing processes.
- Ensured compliance with regulatory and internal banking policies.
Sales Manager
MKR Commodities Ltd.
11.2020 - 11.2022
- Managed business performance analysis, forecasting, inventory optimization, and reporting.
- Led a cross-functional team and improved operational efficiency through process enhancements.
Assistant Manager - Business Development
Ceasefire Industries Pvt. Ltd.
09.2018 - 09.2020
- Conducted client requirement analysis and developed customized business solutions.
- Prepared proposals, managed stakeholder communication, and tracked project execution.
Education
MBA - Marketing
Uttarakhand Technical University
01.2018
BA - Economics
Kumaun University
01.2016
Skills
- Business Requirements Gathering & Analysis
- Loan Origination & Loan Lifecycle Management
- Retail Banking & Lending Operations
- Stakeholder Management
- Process Mapping & Process Improvement
- Data Analysis & Reporting
- CRM Systems & Business Intelligence Tools
- Tableau
- Power BI
- Risk, Compliance & Banking Regulations
- UAT Support & Solution Validation
- Portfolio Management
- Documentation & Functional Specifications
Personal Information
Title: Business Analyst | Banking & Loan Management | BFSI Domain Specialist
Certification
- Power BI Workshop
- Financial Advisory and Portfolio Management
- Introduction to Sales
Business Analyst Highlights
- Banking domain expertise across lending, deposits, transaction banking, and financial services.
- Experience supporting customer onboarding, loan servicing, and relationship management processes.
- Strong analytical mindset with experience interpreting business data and operational KPIs.
- Proven stakeholder management experience with government departments, banking customers, and internal teams.
Timeline
Branch Manager
SBI Life Insurance Co. Ltd.
04.2026 - Current
Manager - Government Banking (TASC)
IndusInd Bank Ltd.
12.2023 - 03.2026
Deputy Manager
HDFC Bank
01.2023 - 12.2023
Sales Manager
MKR Commodities Ltd.
11.2020 - 11.2022
Assistant Manager - Business Development
Ceasefire Industries Pvt. Ltd.
09.2018 - 09.2020
MBA - Marketing
Uttarakhand Technical University
BA - Economics
Kumaun University