Skilled Senior Software Engineer designs and implements new features, improves architecture and takes lead to launch new products. Excellent understanding of software design and programming principles. Meaningful experience shipping and maintaining large, complex systems. Experienced Technical Support Representative with strong background in resolving complex technical issues, enhancing operational efficiency, and optimizing customer satisfaction. Exhibit adeptness in software troubleshooting, network configuration, and IT service management protocols. Demonstrated ability to guide clients through step-by-step solutions while maintaining high engagement levels. Proven capacity for proactive problem-solving, critical thinking, and strategic planning contributes to improved business productivity.