Bhuvana Priyanka Kanukula
Viziangaram
Summary
Experienced IT Service Management Specialist with over two and half years of expertise in MBM Script Execution and Identity and Access Management (IAM), supporting high-profile clients such as Mercedes Benz. And worked in User Access Management (UAM) Shell, at CGI. Known for delivering exceptional customer satisfaction through system optimization and effective expectation management. Demonstrates strong problem-solving and decision-making skills, with a proactive approach to IT project management and a solid track record in system operations.
Overview
2
2
years of professional experience
Work History
Systems Engineer
CGI
Bengalore
06.2022 - Current
- Managed comprehensive IAM functions, including onboarding, offboarding, department transfers, access remediation, and privileged access.
- Orchestrated the implementation of Availability, Capacity, Security, and Incident Management processes, resulting in a significant reduction of service delivery issues and improved customer satisfaction.
- Administered new user account creation, deletion, password resets, and account lockouts in Active Directory.
- Analyzed data to identify trends and develop strategies to increase IT service performance.
- Led incident and problem management initiatives, which resulted in a 30% decrease in service downtime.
- Demonstrated exceptional problem-solving skills by devising and implementing solutions to enhance system efficiency and achieve long-term goals.
- Authentication Methods like expertise in Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated identity management. EDUCATION Bachelor of Computer Science NORTH EAST FRONTIER UNIVERSITY (76
Education
Bachelor of Science - Bsc Computers - 89 %
RK Degree College
Vizianagaram05-2019
Skills
- C, Java
- Information Security
- Data Analysis
- Project Management
- Application Testing
- Tools : Ms-Word, Ms-Excel,Phoenix Scripting Tool
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Kannada
Beginner
A1
Accomplishments
- I got the applaud from "APAC GTO - WECARE Recognition" for delivering the highest quality of service to the clients.
- I acquired the "Bronze Award" from APAC for my efforts to provide an exceptional service to CGI and clients. The award was presented in recognition of excellent work.
Timeline
Systems Engineer
CGI
06.2022 - Current
Bachelor of Science - Bsc Computers - 89 %
RK Degree College
Similar Profiles
Shloka TukeShloka Tuke
Senior Test Engineer at CGISenior Test Engineer at CGI
SELVAM SARAVANANSELVAM SARAVANAN
Simcorp Dimension Consultant at CGISimcorp Dimension Consultant at CGI
Sri Harsha BhogapurapuSri Harsha Bhogapurapu
Lead Engineering Consultant @ PNC at CGILead Engineering Consultant @ PNC at CGI