Summary
Overview
Work History
Education
Skills
Personal Details
Declaration
Timeline
Generic
BHUVANASAI KOTIBANI

BHUVANASAI KOTIBANI

Vishakapatnam

Summary

Dynamic professional with extensive experience in customer service at Amazon and WNS, excelling in fraud detection and report generation. Proven ability to analyse data and build trustful relationships, leveraging strong analytical thinking and MS Excel skills to enhance operational efficiency. Committed to delivering exceptional results and customer satisfaction.

Overview

4
4
years of professional experience

Work History

UBER

service quality risk compliance (COE I)
07.2022 - 08.2023
  • Examining documents for the following four factors relevance, privilege and confidentiality.
  • Identify customer needs to achieve satisfaction.
  • Build sustainable relationship of trust and production.
  • Working of partner tools, IWB, Checker.

WNS

Senior Associate
11.2020 - 02.2022
  • Main objective is to verify the received documents whether it's a fraudulent or genuine one.
  • Tools used in the project: 'MS Excel' to maintain data, 'Bliss' to track our tickets.
  • Provided KT on our project functionality.
  • Analysed data and created reports for senior management.

Amazon

Customer service
12.2019 - 06.2020
  • Main objective is to provide information for customers via chat support regarding their queries. (MU)

Education

BSC - computers sciences

DR.Lankapalli Bullaya college
01.2019

Board of Intermediate education -

NRI junior college
01.2016

Board of secondary education (SSC) -

Prakash Vidhyalayam
01.2014

Skills

  • MS office, MS Excel, Ms word
  • Project Management
  • Report generation
  • Problem solving
  • Fraud detection
  • Time Management
  • Analytical Thinking
  • Good typing skills 25-30 speed with accuracy of 95%

Personal Details

  • DOB: 08/04/1999
  • Nationality : Indian
  • Address: 22-66, Chinnagadili, near little stars school.

Declaration

  • I hereby declare that the above information provided is genuine and true to my knowledge.

Timeline

UBER

service quality risk compliance (COE I)
07.2022 - 08.2023

WNS

Senior Associate
11.2020 - 02.2022

Amazon

Customer service
12.2019 - 06.2020

BSC - computers sciences

DR.Lankapalli Bullaya college

Board of Intermediate education -

NRI junior college

Board of secondary education (SSC) -

Prakash Vidhyalayam

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BHUVANASAI KOTIBANI