Bhuvanesh Anbarasan
Tiruninravur
Summary
Dynamic professional with extensive experience at NatWest Services Pvt Ltd., excelling in team management and process improvement. Proven track record in project leadership and data analysis, enhancing operational efficiency. Adept at task delegation and performance evaluation, committed to achieving targets while delivering exceptional customer service. Proficient in MS Excel and dedicated to continuous improvement.
Overview
6
6
years of professional experience
Work History
Team Leader
NatWest Services Pvt Ltd.
07.2022 - Current
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Analyzed current resource utilization and identified potential areas of improvement.
- Creating optimized targets for the team and ensuring that they are met on a daily basis.
- Creating the optimized plan for the team in Control IQ, and ensuring the rigor score is met consistently at 95% and above.
- Managing the complete RDA solutions for the bereavement notification process to ensure the smooth running of the tool.
- Leading the current RPA solutions for the bereavement notification process as the lead SME, by providing the required support for the project team.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
Mortgage Underwriter
NatWest Services Pvt Ltd.
08.2021 - 06.2022
- Review all mortgage applications and supporting documents to ensure all necessary information is included for approval.
- Research applicant’s employment and financial history to help determine the accuracy of application and documents.
- Verify application information against loan criteria guidelines and standards.
- Identify loan risk and clarify by requesting additional information.
- Ensure once all information is gathered that it is accurate, compliance standards are met, and it is in congruence with company policies.
- Document the reasons for approval or rejection of loans.
- Provide exceptional service in a manner that satisfies individual needs of each customer and builds loyalty to Bank.
Customer Service and Operational Analyst
NatWest Services Pvt Ltd.
05.2019 - 08.2021
- Identifying the deceased customer, analyzing the request.
- Performing pre checks for every case.
- Sending out condolence with the information requested by correspondent and performing AML checks for the correspondent.
- Working on digital journey which eases customers journey which was very useful during COVID-19 situations.
- Taking hold of automation activities and constantly participating in the improvement of the process.
- Working with process leads and SME’s in Digidoc enhancement projects and case manager improvement projects.
- Trained in complete lending process.
- Supporting lending team on both Lending 1 and Lending 2 queues.
- Handling payments for the settlement of debt.
Education
M.E. -
St. Joseph's College of Engineering
ChennaiB.E. -
Sri Ram Engineering College
TiruvallurSkills
- Team Player
- Team management
- Project management
- Data analysis
- Process improvement
- Task delegation
- Performance evaluation
- Decision making
- Teamwork and collaboration
- Leadership
- Dedicated worker
- Time management
- Work planning
- Dependable and responsible
Accomplishments
- Received multiple ovations for maintaining the rigor score above 95% consistently
- Received ovations for supporting the team to achieve their goals
- Received appreciation for completing the RDA enhancement project successfully
- Received appreciation for tirelessly supporting the project team to ensure the progress is going according to plan
- I have given process improvement ideas for the digital journey, enhancing the customer journey
- Received a bronze ovation for showing a splendid team performance as a new processor for clearing huge backlogged volumes in mandates and signature queue
- Received a spot ovation for being supportive in Postal and Digidoc volumes
- Received a spot ovation for getting cross-trained in lending and picking up high volumes during the pandemic
- Received a spot ovation for providing consistent production, with 100% quality, in a very short span of time
- Trained new staff on the core process and also provided effective support to the new staff and upskilled them to do the process
Personal Email
bhuvan93abs@gmail.com
Awards
- Ovations
- YES checks
- LOV
References
- Vaidyanathan Venkatraman, Team Manager, venkv@rbos.co.uk
- Saranya Kirubakaran, Senior Analyst, kirus@rbos.co.uk
Declaration
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Timeline
Team Leader
NatWest Services Pvt Ltd.
07.2022 - Current
Mortgage Underwriter
NatWest Services Pvt Ltd.
08.2021 - 06.2022
Customer Service and Operational Analyst
NatWest Services Pvt Ltd.
05.2019 - 08.2021
M.E. -
St. Joseph's College of Engineering
B.E. -
Sri Ram Engineering College