Bhuvanesh E

To obtain a challenging role in an organization that offers growth and development based on proven ability and to make a positive contribution through my knowledge, skills, and personal commitment to an organization and to continually strive for perfection and self-satisfaction. I want to serve an organization that trains, educates, and calculates professional discipline and standards within me

ServiceNow Dashboard Project:

• Constructed a comprehensive ITSM dashboard within ServiceNow for task monitoring.
• Contributed to the planning and design of TCO, Compute Capacity, and Vulnerability module dashboards.
• Oversaw ETL processes to ensure smooth data transfers.
• Built performance analytics metrics for various projects.

Servicenow  ATF:

• Designed and Implemented: Architected and developed a comprehensive Automated Test Framework (ATF) tailored specifically for IT Service Management (ITSM) systems, ensuring robust and scalable testing processes.
• Test Automation: Automated key testing workflows and repetitive tasks, significantly reducing manual testing effort and increasing test coverage and efficiency.

Total Cost of Ownership using Tableau & SQL:

Domain: Banking, Insurance

• Gather requirements from stakeholders for TCO analysis as to collect and clean relevant data
• using SQL queries.
• Design a data model that aligns with the TCO framework and develop an interactive TCO
• dashboard using Tableau.
• Calculate TCO accurately using SQL queries and visualize TCO analysis with intuitive charts.
• Ensure data accuracy and functionality through testing and validation.
• Document the development process and provide training to stakeholders.
• Maintain and enhance the TCO dashboard based on feedback and business needs

Capacity Management:

Domain: Banking, Insurance

• Developed interactive dashboards and reports using Tableau Desktop to visualize capacity analytics data.
• Conducted trend benchmarking analysis to identify patterns and anomalies in resource utilization.
• Created predictive models to forecast future capacity needs and support strategic decision-making.
• Collaborated with cross-functional teams to analyze avenues for repurposing resources and optimizing IT budgets.
• Presented findings and recommendations to stakeholders, including senior leadership, to drive actionable insights.
• Maintained and optimized Tableau Server environment to ensure scalability and performance.

Zoho Project:

• Configured Zoho People for the internal employees of the company.
• Gathered Leave policies and other company documentations and aligned in Zoho people.
• Ensured a smooth transitioning of employee details as a Zoho admin.
• Conducted Knowledge transfer sessions for the employees to understand the tool better.
• Integrated external biometric tool with Zoho to capture the in and out time of the employees which in return ensures productivity and helped the management to track the attendance of the employees.