Bhuvanesh K

Operating System Deployment: Successfully managed end-to-end OS provisioning using bootable media to ensure laptops were production-ready for employees.

System Provisioning: Executed clean installations and configurations of Windows/Linux environments on company hardware, maintaining standardization across the fleet.

Hardware Onboarding: Streamlined the technical onboarding process by preparing and imaging new devices with the required operating systems and security protocols.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Boosted internal team morale and productivity by fostering an environment of open communication, collaboration, and continuous learning.
• Exceeded customer expectations by providing prompt and accurate remote assistance for resolving technical issues efficiently.

I am an IT professional based in the growing IT hub of Coimbatore, specializing in end-to-end technology support. My expertise spans the full spectrum of computer software solutions, including installation, troubleshooting, and system optimization. Beyond software, I have a proven track record in hardware resolving, diagnosing, and repairing critical components to ensure minimal downtime. I pride myself on delivering reliable, efficient technical support that helps businesses stay connected and productive.

• Collaborated with team members to maintain a high level of quality in repair services.
• Maintained detailed records of all completed work orders, providing transparency and ongoing communication between technicians, supervisors, and clients about job progressions or completions.
• Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers'' equipment.
• Managed work orders efficiently, ensuring proper documentation and accurate billing practices.
• Proactively identified potential areas for improvement within operations processes by proposing cost-effective solutions that optimized workflow efficiencies.
• Mitigated risks associated with device mishandling or misuse by providing customers with clear instructions for proper care and maintenance.
• Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.
• Established a reputation as a reliable service provider, resulting in an increased number of referrals from satisfied clients.

Mobile Service Specialist & Sales Consultant | Poorvika Mobiles, Ukkadam Core Competencies Key Strengths

I bridge the gap between technical repair and consultative sales, ensuring customers at Poorvika Mobiles receive expert device solutions and high-quality after-sales support.

• Hardware Repair: Expert in high-precision component replacement, specifically audio hardware (speakers/mics) and internal circuitry.
• Software Diagnostics: Proficient in OS flashing, troubleshooting, and system optimization for Android and iOS.
• Consultative Sales: Driving branch revenue by matching customer needs with the latest smartphones, accessories, and promotional offers.
• Customer Experience: Managing the full service lifecycle—from transparent repair estimations to final sales—to build long-term brand loyalty.
• Technical Versatility: Seamlessly switching between hands-on technician duties and front-end sales.
• Efficiency: Focused on fast turnaround times to minimize customer downtime.
• Future-Ready: Deep knowledge of current technologies, including the latest Android and iOS ecosystems.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Continuously updated technical expertise through training and professional development opportunities.
• Improved customer satisfaction by providing timely and efficient mobile service repairs.
• Utilized advanced diagnostic tools to accurately identify issues in various types of mobile devices or equipment.
• Performed regular maintenance checks on clients'' systems to ensure optimal functionality and reduce the risk of future failures or malfunctions.