Bhuvanesh S. Nakhwa
Thane
Summary
Retail Operations Leader with 20 years of experience in leading Indian retail brands such as Croma, Vijay Sales and Future Group. Demonstrated ability to enhance sales and operational efficiency while ensuring high levels of customer satisfaction. Expertise in managing team performance and optimizing inventory processes to achieve profitable growth.
Overview
21
21
years of professional experience
Work History
Store Manager
Croma
08.2024 - Current
- Creating work schedules, supervising daily activities, and managing performance evaluations of 50+ Team Members.
- Motivating the team to achieve sales targets improving ATS, IPT & Conversion as per benchmark.
- Maintaining a positive work environment, and resolving employee conflicts.
- Analyzing sales data, identifying trends, forecasting future sales and setting performance goals as per the potential of the department & team member.
- Planning and implementing sales promotions, in-store events and visual merchandising displays to attract customers and boost sales.
- Overseeing stock levels, conducting regular inventory counts, coordinating with suppliers and vendors, and minimizing loss from theft or damage (shrinkage control).
- Ensuring the store is clean, organized, visually appealing, and safe for both customers and staff, including performing opening and closing procedures.
Cluster Manager
DIGI1 Elecrtonics
07.2023 - 08.2024
- Handling 8 stores in Central and Harbour region of Mumbai, approx. 9cr Top-line sales per month.
- Responsible for Top line of all the business units accelerate revenue and profit growth as per the expectation of the cluster by planning activities for sales.
- Work on inventory planning to optimize inventory movements and availability across the stores, rated top-box with ageing stocks and inventory management.
- Stay updated on competitor activities and market conditions to adjust strategies accordingly.
- Coordinate local marketing activities, promotions, and events.
- Manage the performance of Store Managers, through regular performance reviews and foster a culture of learning and development.
- Recruit, train, and motivate store management and staff, provide coaching, feedback, and support to develop team members' skills.
Retail Operations Head
Total Sports and Fitness Ltd.
07.2022 - 06.2023
- Developing and implementing sales processes for sales team and other representatives.
- Researching and analyzing data to create sales forecasts.
- Analyzing sales data to maintain optimum inventory as per seasonal sales trends and providing inputs to purchase team.
- Identifying customers and sales opportunities by analyzing sales data and consumer trends.
- Assist marketing team in determining customer outreach methods.
Floor Manager
Vijay Sales, Ind. Pvt. Ltd.
09.2017 - 07.2022
- Assist the Retail Store Manager in planning and implementing strategies to achieve goals.
- Create reports, analyze and interpret retail data, like revenues, expenses and competition.
- Conducting weekly review of sales team to make sure achievement of KPI targets.
- Analyze consumer behavior and adjust product positioning.
- Monitor and maintain store inventory.
Key Accounts Manager
Evolution Sports Nutrition
02.2012 - 08.2015
- Developing strategic relationships with key clients to enhance business collaboration.
- Responsible for the achievement of sales through the direct sales channel.
- Focusing on growing business from existing clients, together with generating new business.
- Arranging activities at different accounts to maximize brand awareness and grow sales.
- Facilitating regular meetings with clients to assess satisfaction and address concerns.
Assistant Store Manager
Future group
01.2007 - 12.2011
- Successfully organize and operate Axiom Telecom, the lifestyle store for mobiles.
- Top-line achievement against ABP and zonal target for the store.
- Formulate daily and weekly sales and activity reports.
- Ranked number one store in PAN India in the Mystery Audit.
- Coordinate with customers and assist them in finding the right supply to meet their specific requirements.
Customer Service Associate
Planet-M, (Times of India Retail)
05.2005 - 01.2007
- Support the Store Manager in the daily management and operations of the stores.
- Manage the inventory of the stores. Keep track of products that have gone out of stock, and make arrangements for their replacement.
- Ensure the quality of floor arrangement to avoid damages.
- Keeping track of special orders and damaged products.
Education
Graduate Diploma in Business Administration
National Institute Of Management Studies
MumbaiHigher Secondary School Certificate (12th Std)
Andhra Board
Secondary School Certificate (10th Std)
New English School, Maharashtra State Board
Skills
- Customer service excellence
- Inventory management
- Sales performance
- Team leadership
- Visual merchandising
- Budget management
- Conflict resolution
Timeline
Store Manager
Croma
08.2024 - Current
Cluster Manager
DIGI1 Elecrtonics
07.2023 - 08.2024
Retail Operations Head
Total Sports and Fitness Ltd.
07.2022 - 06.2023
Floor Manager
Vijay Sales, Ind. Pvt. Ltd.
09.2017 - 07.2022
Key Accounts Manager
Evolution Sports Nutrition
02.2012 - 08.2015
Assistant Store Manager
Future group
01.2007 - 12.2011
Customer Service Associate
Planet-M, (Times of India Retail)
05.2005 - 01.2007
Graduate Diploma in Business Administration
National Institute Of Management Studies
Higher Secondary School Certificate (12th Std)
Andhra Board
Secondary School Certificate (10th Std)
New English School, Maharashtra State Board