Bhuvaneshwar Hariharan

Guardian India Operations Pvt Ltd

02.2020 - 01.2022

Provided friendly and efficient support to customers regarding their eligibility and benefits, ensuring their satisfaction.
Verified and confirmed customer information accurately to address queries and resolve issues promptly.
Collaborated closely with cross-functional teams to gather missing information and resolve customer concerns effectively.
Maintained professional communication with onshore and ancillary staff, delivering timely responses to meet client expectations.
Proactively monitored updates from supervisors and shared relevant information with the team for better coordination.
Demonstrated flexibility by willingly working overtime to meet customer demands and achieve production targets.
Consistently achieved a quality score of 99%, reflecting high standards of service delivery and accuracy.
Supported team productivity by assigning tasks and providing guidance to new team members for improved performance.
Managed email correspondence efficiently, ensuring prompt resolution of customer inquiries and minimizing risks.
Received recognition from clients and colleagues for dedication to delivering exceptional customer support.
Actively participated in a project led by the manager to implement automation, aiming to enhance efficiency and customer service within the support division.

Summary