Hi, I’m
Bhuvaneshwaran V
Operation Manager
Bangalore
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
years of professional experience
Work History
Marks and Spencer Reliance India Pvt. Ltd.Bangalore
Floor Manager
09.2021 - Current
Job overview
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Implemented challenging personnel and department goals to drive performance.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw supply restocking, area cleaning, and product organization.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored competitor activity closely so as to develop proactive strategies that positioned the store favorably within its industry.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Created employee schedules to align coverage with forecasted demands.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
H&M Hennes &Mauritz Retail Pvt. Ltd.
Customer Service Representative
08.2017 - 05.2018
Job overview
- Store sales
Marks and Spencer Reliance India Pvt. Ltd
Customer Service Representative
01.2015 - 08.2017
2015 SAFARI INDUSTRIES (INDIA) LIMITED
SHOWROOM MANAGER
12.2013 - 01.2015
Education
Bharathiar University
MBA from Master International Business
Bharathiar University
BBM CA
C.S.I Higher Secondary School
Higher Secondary
Skills
Retail Store Management
Merchandising
Inventory Management
Store Operations
Inventory Control
Employee training
Performance improvements
POS systems
Customer Relations
Stock management
Business administration
Staff Management
Financial Management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Critical Thinking
Currentlocation
Bangalore
Contactnumbers
+91 9500885379
Personal Information
Date of Birth: 05/29/1990
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Floor Manager
Marks and Spencer Reliance India Pvt. Ltd.
09.2021 - Current
Customer Service Representative
H&M Hennes &Mauritz Retail Pvt. Ltd.
08.2017 - 05.2018
Customer Service Representative
Marks and Spencer Reliance India Pvt. Ltd
01.2015 - 08.2017
SHOWROOM MANAGER
2015 SAFARI INDUSTRIES (INDIA) LIMITED
12.2013 - 01.2015
Bharathiar University
MBA from Master International Business
Bharathiar University
BBM CA
C.S.I Higher Secondary School
Higher Secondary