Bhuvaneshwari Arumilli
Summary
Enthusiastic in client engagement with widespread transferable skills in management. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering service on every interaction. Prepared to offer knowledge and skill to fulfill dynamic, growth-oriented position within the organization.
Overview
4
4
years of professional experience
Work History
Technical Customer Service Associate
Amazon Web Services
10.2022 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored a new employee in the team.
Business Analyst
Vivish Technologies
10.2021 - 10.2022
- Acquired new clients for company by selling MyGate software services to gated communities and commercial spaces, worked with multiple teams in organization to close sales. Always striving to achieve targets and helped team to reach monthly targets.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Executive
Jain University
06.2021 - 09.2021
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained up-to-date knowledge of educational institutions and performed competitor analysis.
- Managed over 80-100 calls per day
Client Account Manager
Vivish Technologies
01.2020 - 03.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Managed 60 outbound calls, 30-40 inbound calls and 50 chats per day
Education
MBA - Marketing Management
NMIMS
Indore07.2023
Bachelor of engineering - Civil Engineering
JAIN (Deemed-to-be-University)
Bengaluru, KA2020
Skills
- Microsoft excel, word, invoicing, customer service, customer support, sales, clients
- CRM software: Leadsquared
- Superior communication skills
- Prospecting and cold calling
- Strong interpersonal skills
- Team building expertise
- Flexible scheduling
Languages
Hindi
Proficient
C2
Telugu
Proficient
C2
Kannada
Proficient
C2
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Technical Customer Service Associate
Amazon Web Services
10.2022 - Current
Business Analyst
Vivish Technologies
10.2021 - 10.2022
Executive
Jain University
06.2021 - 09.2021
Client Account Manager
Vivish Technologies
01.2020 - 03.2020
MBA - Marketing Management
NMIMS
Bachelor of engineering - Civil Engineering
JAIN (Deemed-to-be-University)
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