Bhuvaneshwari C
Bangalore
Summary
Customer-focused professional skilled in relationship management and financial transactions. Enhances satisfaction through effective communication and problem-solving while ensuring regulatory compliance. Multitasks and organizes to drive operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager-Bank Teller
Kotak Mahindra Bank Ltd
Bangalore
09.2024 - Current
- Fostered customer satisfaction through attentive service and positive engagement.
- Oversaw daily bank lobby operations to improve customer experience and service flow.
- Assisted in managing daily branch operations and customer service activities along with cross selling of products.
- Managing financial and non-financial transactions.
- Processed returned cheques to maintain accurate financial records.
- Managed end-of-day reporting and cash reconciliation tasks.
- Handled branch service requests and executed salary uploads to streamline operational processes.
- Ensured compliance with safety regulations and company policies.
Customer Service Representative
Kotak Mahindar Bank Ltd
Bangalore
12.2022 - 09.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints, queries, and requests regarding loans through effective communication and problem-solving skills, enhancing customer experience.
- Assisted customers with loan foreclosure, EMI payments, and refunds by raising service requests in Siebel and Kforce, ensuring timely resolution.
- Promoted products and services to customers during service, account management, and order calls, contributing to increased sales opportunities.
- Maintained accurate records of customer interactions and transactions.
Accounts Assistant
Prerana Motors (P) Ltd
Bangalore
01.2021 - 06.2022
- Processed payments and documents including SAP A/R invoices, journal vouchers, and cheque and cash payments to ensure timely financial transactions.
- Processed claims for Tata schemes to ensure timely payments., Coordinated RTO payments to streamline refund processes., Entered data into SAP to maintain accurate financial records., Uploaded sales orders into system for processing and tracking., Processed payments to vendors to maintain positive supplier relationships., Created sales invoices in SAP, maintaining accuracy and facilitating prompt billing for customers..
- Communicated with company sales executives regarding the remaining payments due from the customer's side and finance amounts sanctioned from the finance team.
- To process the customer Sales invoice, checking and mailing the back-end team to do the invoice.
- Used accounting software to prepare weekly and monthly financial reports.
- Organized data into spreadsheets, enhancing data management and accessibility for reporting purposes.
- Creating customer and vendor ledger accounts in SAP.
- Day to day cash handling and maintained petty cash payments
Education
Bachelor of Commerce (B.com) - Accounting and taxation
VVN Degree College
Bangalore09-2020
Skills
- Financial and Non Financial transactions processing
- Cash handling
- Regulatory compliance
- Organizational multitasking
- Customer management
- Communication skills
LANGUAGE
- ENGLISH
- KANNADA
- TAMIL
- TELUGU
HOBBIES
- Playing Chess
- Reading novels
DECLARATION :
I hereby declare that above furnished information and the particulars are true and correct to best of my knowledge and behalf.
Place: Bangalore
Date:
Signature: Bhuvaneshwari.C
Timeline
Assistant Manager-Bank Teller
Kotak Mahindra Bank Ltd
09.2024 - Current
Customer Service Representative
Kotak Mahindar Bank Ltd
12.2022 - 09.2024
Accounts Assistant
Prerana Motors (P) Ltd
01.2021 - 06.2022
Bachelor of Commerce (B.com) - Accounting and taxation
VVN Degree College