Bhuvaneshwari R
Bangalore,Karnataka
Summary
Strategic And Analytical Finance Professional For More Than 4 Years With Reputed Banks As Credit Card customer Executive And Senior Legal Papers Researcher & Fraud Compliance investigator Accomplished And Result-Oriented Professional Who Consistently Meets Deadlines And Organizational Goals, Skilled At Increasing Productivity And Input New Ideas For Process Steps, Thrives For Learning New Process And Skill Set.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Fraud Compliance Operations & Investigations
JPMorgan Services India Pvt Ltd.
Bangalore, Karnataka
06.2020 - Current
- • Providing Support to Suspicious Activity Reports (SARs) are accurate and filed within FinCEN filing guidelines and deadlines.
• Analyze and escalate key control deficiencies to risk management within the line of business.
• Handles escalated issues from investigators regarding fraudulent activity.
• Analyze the business purpose and legitimacy of transaction activity to determine whether it is normal and expected for the course of conducting business within the organization.
• Review and assess a risk rating on customers based on their business and transactional data.
• Provided recommendations for account closure on customers that pose a threat to the bank's reputation
Research Sr. Specialist
JPMorgan Services India Pvt Ltd.
Bangalore, Karnataka
05.2018 - 05.2020
- Analyzing Chase Involvement With The Law Suit
- Based on JP Morgan involvement, We Research To know which department will be handling the case further, and route to the next team with provided information
- Access government websites and internal application to get a clear information to help More details which may lead the case to different Line Of Business
- Reaching out to branches and internal contacts to directly resolve the Case
- Regular follow ups with the contacted person to Not Miss On due dates Of The case..
Customer Service Executive
Capital One (UK) Mphasis
Bangalore, Karnataka
06.2016 - 05.2018
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Remained calm during crisis management to offer corrective solutions and provide strong organizational leadership.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Education
BBA - Finance And Management
Malleshwaram Ladies' Association
BangaloreSkills
Initiative-driven
Accomplishments
- Certified an appreciation by Late Sri C.M. Nagaraj (Founder chairman
& Former Mayor, B.B.M.P) for good scoring in S.S.L.C in 2009-2010. - WON monthly summit award for the best performance for the month
of march 2017 in Mphasis (capital one bank UK). - Worked On a project E - recruitment with Hr One Management.
Certification
Successfully completed REACH-OUT SUCCESS training programme on ''Communication English'' and certified by Academy of Creative Teaching.
Additional Information
I do hereby declare that all the information above are true to the best of my
knowledge.
Place: Bangalore
Bhuvaneshwari R
Timeline
Fraud Compliance Operations & Investigations
JPMorgan Services India Pvt Ltd.
06.2020 - Current
Research Sr. Specialist
JPMorgan Services India Pvt Ltd.
05.2018 - 05.2020
Customer Service Executive
Capital One (UK) Mphasis
06.2016 - 05.2018
BBA - Finance And Management
Malleshwaram Ladies' Association
Successfully completed REACH-OUT SUCCESS training programme on ''Communication English'' and certified by Academy of Creative Teaching.
Completed training programme on ''LIFE SKILL'' and also certified by Academy of Creative Teaching.
Successfully completed recruitment and training programme.
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