Bhuvaneshwari R
Bangalore,Karnataka
Summary
Strategic And Analytical Finance Professional For More Than 4 Years With Reputed Banks As Credit Card customer Executive And Senior Legal Papers Researcher & Fraud Compliance investigator Accomplished And Result-Oriented Professional Who Consistently Meets Deadlines And Organizational Goals, Skilled At Increasing Productivity And Input New Ideas For Process Steps, Thrives For Learning New Process And Skill Set.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Fraud Compliance Operations & Investigations
JPMorgan Services India Pvt Ltd.
Bangalore, Karnataka
06.2020 - Current
- • Providing Support to Suspicious Activity Reports (SARs) are accurate and filed within FinCEN filing guidelines and deadlines.
• Analyze and escalate key control deficiencies to risk management within the line of business.
• Handles escalated issues from investigators regarding fraudulent activity.
• Analyze the business purpose and legitimacy of transaction activity to determine whether it is normal and expected for the course of conducting business within the organization.
• Review and assess a risk rating on customers based on their business and transactional data.
• Provided recommendations for account closure on customers that pose a threat to the bank's reputation
Research Sr. Specialist
JPMorgan Services India Pvt Ltd.
Bangalore, Karnataka
05.2018 - 05.2020
- Analyzing Chase Involvement With The Law Suit
- Based on JP Morgan involvement, We Research To know which department will be handling the case further, and route to the next team with provided information
- Access government websites and internal application to get a clear information to help More details which may lead the case to different Line Of Business
- Reaching out to branches and internal contacts to directly resolve the Case
- Regular follow ups with the contacted person to Not Miss On due dates Of The case..
Customer Service Executive
Capital One (UK) Mphasis
Bangalore, Karnataka
06.2016 - 05.2018
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Remained calm during crisis management to offer corrective solutions and provide strong organizational leadership.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Education
BBA - Finance And Management
Malleshwaram Ladies' Association
BangaloreSkills
Initiative-driven
Accomplishments
- Certified an appreciation by Late Sri C.M. Nagaraj (Founder chairman
& Former Mayor, B.B.M.P) for good scoring in S.S.L.C in 2009-2010. - WON monthly summit award for the best performance for the month
of march 2017 in Mphasis (capital one bank UK). - Worked On a project E - recruitment with Hr One Management.
Certification
Successfully completed REACH-OUT SUCCESS training programme on ''Communication English'' and certified by Academy of Creative Teaching.
Additional Information
I do hereby declare that all the information above are true to the best of my
knowledge.
Place: Bangalore
Bhuvaneshwari R
Timeline
Fraud Compliance Operations & Investigations
JPMorgan Services India Pvt Ltd.
06.2020 - Current
Research Sr. Specialist
JPMorgan Services India Pvt Ltd.
05.2018 - 05.2020
Customer Service Executive
Capital One (UK) Mphasis
06.2016 - 05.2018
BBA - Finance And Management
Malleshwaram Ladies' Association
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