Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Bhuvaneswari Sadasivam

Bhuvaneswari Sadasivam

Radiance Ivy Terrace, Block 3, Flat No 3M OMR, Egattur,Chennai

Summary

Results-driven Deputy General Manager recognized with more than 20 years of experience across a wide range of industries including Banking, Finance, media, Healthcare and IT for high productivity and efficient task completion. Skilled in strategic planning, operational management, and team leadership. Excel in communication, problem-solving, and decision-making, ensuring seamless operations and project success. Committed to driving organizational growth through effective management and collaboration. Proven skills in managing multiple projects. Experienced in working with cross-functional and cross-cultural teams with excellent stakeholder management and influencing skills. Consistently receive positive feedback from clients ,managers and coworkers.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Deputy General Manager

Cognizant Technology Solutions India Private Ltd
Chennai
01.2023 - Current
  • Effectively led FMC Accounting process transitions for EMEA East & Central, ensuring compliance and risk mitigation during country transitions.
  • Single point of contact for COE TM knowledge transfer to new TMs, proactively sharing lessons learned, role expectations, and client expectations. Skillfully managing all project-related reports.
  • Key contributor at client end for implementing 1) enhanced discovery workshop approach, 2) pilot MS Project implementation. 3)TMM Lite methodology 4) standardized Transition document templates for data gathering 5) New hiring approach always, actively contributed in all workstream meetings in sharing own experience and solution-oriented discussions
  • Successfully spearheaded the pilot FPA transition for FMC by overseeing critical components including FPA Taxonomy, WAS FTE approach, Training methods, and WI protocols. Implemented improvements to streamline data gathering using modified templates for enhanced efficiency.
  • Identified opportunities/contributed within FMC TMM and improvised on data gathering templates, Lite methodology and new hiring approach
  • Effectively onboarded 7 Transition Managers so far on FMC methodology.

Service Transition Manager

NTT INDIA GDC PVT. LTD. (A NTT Group Company)
Bangalore
05.2021 - 01.2023
  • Controlling and managing the ICT solution delivery process's quality, scope, timing, and resources.
  • Managed NTT MS project, acting as the primary liaison between the team and business sponsors for issue escalation.
  • Facilitated effective collaboration among team members, ensuring smooth execution of projects.
  • Produced exceptional project documentation, encompassing SoW, Gnatt Charts, quality plans, etc.
  • Managing the expectations of important parties, including the sales staff and affiliate resources effectively.
  • Taught project management skills to less experienced service delivery team members and contributed to investigative projects.

Transition Manager- Fulfillment Team

DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT. LTD
Bangalore
04.2019 - 05.2021

Deluxe supports the media and entertainment sector by supporting premium content producers and distributors as the top global provider of multifunctional services. Magna infotech (C2H) [for Deluxe Entertainment Services] (Contract Role) (04/2019 - 10/2019)

  • Led the Delivery BU team (100+ members) through a successful end-to-end process change spanning the US and Australia.
  • Successfully relocated Center of Excellence Delivery Data IO delivery team in Bangalore (50 headcounts).
  • Supervised hiring, capacity planning, hiring costs, and IT procurement for various business lines' Bangalore transformation projects (500 headcounts).
  • Fostered business line-wide project governance overall.
  • Created comprehensive transition documents.
  • Achieved the project deadline, and conducted the hiring governance meeting.
  • Transformed distribution methods in the US and AU region.
  • Established a central Distribution Data IO team and digital cinema and theatre.
  • Managed IT procurement for the full transformation.

Assistant Manager-Tax PMO

ERNST AND YOUNG LLP
Bangalore
03.2017 - 06.2018

Located in London, England, Ernst & Young Global Limited, also known as EY, is an international professional services partnership. One of the world's largest professional services networks is EY.

  • Prepared and supervised the project and transition plans, which should include a road map, work schedule, spending plan, timeline, and roles and duties.
  • Coordinated the efficient delivery of project results by monitoring change control, tracking issues and risks, and tracking status.
  • Participated as a valuable member of the GDS PMO team and accept responsibility for deliverables.
  • Delivered value for clients by utilizing strong project and change management abilities as well as previous client experiences.
  • Utilized best practice knowledge and methods when carrying out work.
  • Ensured the project or program's results are delivered smoothly.
  • Concentrated on creating and implementing tools, processes, and best practices.
  • Conducted significant GDS Tax Management-related strategic & technological projects, including the GDS Tax Innovation Program, the GDS Tax TAL (Tax Account Leader) Program, and the EY Academy Program. (Worked with numerous prominent colleges in Bangalore, Chennai, and Kerala) Agile approaches are used to innovate SharePoint designs, TAL report automation, timesheet automation, and talent team communication processes.

Senior REPM Consultant

HSBC-EDPI
Bangalore
09.2004 - 03.2017

Manager 07/2016 - 03/2017

Assistant Manager - 04/2014 - 07/2016

CSR - 09/2004 - 03/2014

  • Managed critical aspects of projects, aiding consulting leads in achieving operational project goals including cost control, service level improvement, and client satisfaction.
  • Successfully managed a budget of over 300 ft for a transition project, resulting in significant cost savings aligned with group strategy.
  • Analyzed and evaluated the P&L for GBM Business Services, achieving yearly revenue, profit, and cost projections.
  • Made sure the team meets the yearly GSC REPM exit Rate target by utilizing efficient migration tools and location planning.
  • Managed GBM's Migration Planning Tool for service delivery across seven sites, ensuring business continuity and compliance with rules and regulations.
  • Successfully implemented capacity optimization technologies to monitor and drive desk allocation, improve desk utilization, and increase seat utilization across the business service.
  • Served as a trusted advisor on operational efficiency to consulting leaders and regional REPM teams by offering important analytical support.
  • Ensured adherence to HSBC Internal Control Standards and Group Compliance Policy by promptly implementing recommendations made by internal/external auditors and external regulators.
  • Aided in the realization of benefits established in business cases/project charters, measured using tangible KPIs.
  • Ensured compliance with HSBC Internal Control Standards and Group Compliance Policy by actively responding to recommendations provided by internal/external auditors and external regulators.

Customer Service Executive

NetVision CyberTech Limited
Chennai
01.2004 - 09.2014

Education

Bachelor of Science - Mathematics

Valliammal college for Women
Chennai
04-2002

Skills

  • Project Delivery Management
  • Transition Management
  • Business process reengineering
  • Program Management
  • Risk Management
  • Process documentation
  • Tactical Execution
  • Change Management
  • Governance & Reporting
  • Cross functional team management

Affiliations

  • Actively spent my time in various CTS driven outreach programs ("Challenge to teach", Key speaker as women leader for future fellow women leaders, FFE Mentorship program)

Accomplishments

  • Cheers award winner for 2023 at CTS
  • Performed a successful changeover project of over 1300 fte that produced a significant number of saves in accordance with the group plan.
  • Undertook hiring, capacity planning, hiring costs, and IT procurement for Bangalore transformation projects across business lines (500 headcounts).
  • Undertook hiring, capacity planning, hiring costs, and IT procurement for Bangalore transformation projects across business lines (500 headcounts).

Certification

· Certified PMP (2020) Active PMI member

· Certified in ITIL Foundation (Axelos Global Best Practice 05/2022)

· Certified Scrum Master by Scrum Alliance (2019)

· Received Six Sigma Green belt from KPMG, Bangalore

Languages

Tamil
First Language
English
Proficient (C2)
C2
kannada
Intermediate (B1)
B1

Timeline

Deputy General Manager

Cognizant Technology Solutions India Private Ltd
01.2023 - Current

Service Transition Manager

NTT INDIA GDC PVT. LTD. (A NTT Group Company)
05.2021 - 01.2023

Transition Manager- Fulfillment Team

DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT. LTD
04.2019 - 05.2021

Assistant Manager-Tax PMO

ERNST AND YOUNG LLP
03.2017 - 06.2018

Senior REPM Consultant

HSBC-EDPI
09.2004 - 03.2017

Customer Service Executive

NetVision CyberTech Limited
01.2004 - 09.2014

Bachelor of Science - Mathematics

Valliammal college for Women
Bhuvaneswari Sadasivam