BHUVANESWARI THANGARAJ
Chennai
Summary
Skilled in relationship building and management, with a proven track record in financial planning and banking operations. Expertise in implementing CRM systems and enhancing customer satisfaction through empathetic communication, and comprehensive support. Ready to leverage experience as a Relationship Manager in Banking Operations to drive growth and deliver exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Relationship Officer
N2S solutions Pvt Ltd(Mashreq Bank)
Chennai
05.2026 - Current
- Calling UAE Customers for Personal finance like Personal loan-Fresh, Buyout and Top up.
- Managing the end-to-end process on personal loans.
- Handling CRM leads: creation, updating, and closing the lead.
Corporate Relationship Manager
Equitas Small Finance Bank Ltd
Chennai
03.2025 - 08.2025
- Develop and maintain long-term, strategic relationships with key corporate clients.
- Understand client business objectives, financial goals, and specific needs to provide personalized solutions.
- Offer a wide range of banking products and services, such as loans, credit facilities, cash management, and investment products.
- Identify and pursue opportunities for cross-selling and upselling additional bank services to existing clients.
- Serve as the primary point of contact, address client inquiries and complaints, and ensure all service expectations are met.
- Work with various departments, including sales, credit, and product development, to deliver integrated solutions and resolve client issues.
- Conduct regular business reviews with clients to track performance and adapt strategies as needed.
- Stay informed on market trends and conduct analysis to identify new business opportunities.
Common Authoriser
HDFC Bank Ltd
Chennai
11.2022 - 04.2024
- Authorizing teller transactions and approving high-value transactions, often above a certain limit.
- Supervising cash and non-cash transactions processed by tellers and other staff.
- Ensuring all operations comply with internal policies and regulatory guidelines, and assisting with audit procedures and the closure of audit observations.
- Providing high-quality customer service, resolving inquiries, and cross-selling banking products to meet business targets.
Personal Banker - Assistant Manager
Yes Bank
11.2021 - 11.2022
- Serve as the main point of contact for customers, assisting with account inquiries, problem resolution, and other daily banking needs.
- Promote and sell a variety of bank products and services, such as savings and current accounts, loans, credit cards, insurance, and investment options, to meet branch targets.
- Provide personalized financial advice, help customers choose appropriate products, and assist with financial planning goals like retirement or education savings.
- Open new accounts, process transactions, and manage a portfolio of clients to build and maintain relationships.
- Actively seek new business through local marketing efforts, customer outreach, and follow-up calls or emails.
- Ensure all activities comply with banking regulations and internal policies, and support overall branch operations and documentation.
Senior Officer - Virtual Relationship Manager
Plada Infotech Services
02.2018 - 06.2021
- Build and maintain strong relationships with a dedicated portfolio of customers through virtual interactions.
- Identify needs and opportunities to sell additional banking products and services, such as loans, credit cards, and investment products, to achieve sales targets.
- Address customer queries, resolve complaints accurately, and ensure high levels of customer satisfaction.
- Educate and encourage customers to use digital banking channels for their transactions.
- Monitor customer account activity, and proactively engage customers to ensure retention and prevent attrition.
- Adhere to all operational procedures and regulations.
Sr. Process Associate
Sevika Tech
02.2015 - 01.2017
- Handle inbound inquiries and perform outbound calls to potential and existing customers in the US market to promote and sell cancer screening kits.
- Develop and maintain in-depth knowledge of the cancer screening kits, their uses, benefits, and the associated medical guidelines to provide accurate information to clients.
- Utilize strong convincing and telemarketing skills to generate leads, close sales, and consistently meet or exceed monthly individual and team revenue targets.
- Build and maintain strong customer relationships, using empathy and professionalism, to ensure high satisfaction and encourage repeat business.
- Maintain detailed and accurate records of all customer interactions, transactions, and sales activities within the CRM system, ensuring data confidentiality and security.
- Promptly address customer objections or concerns, troubleshoot issues efficiently, and escalate complex medical or sales-related problems to the appropriate internal teams or supervisors.
- Adhere strictly to company policies, communication scripts/guidelines, and US calling/healthcare regulations.
- Provide guidance and coaching to junior team members, collaborating with the team to drive process improvements and a positive work environment.
Team Leader
Hinduja Global Solutions
12.2010 - 01.2015
- Lead, mentor, and motivate a team of customer service representatives to achieve individual and team performance targets.
- Plan, organize, and evaluate daily operations.
- Conduct regular meetings, review performance metrics, and provide constructive feedback.
- Identify training needs and conduct training sessions to enhance team skills and knowledge.
- Act as a point of contact for escalated customer or client issues, resolving problems strategically and promptly.
- Ensure team adherence to company policies and procedures, and communicate any updates to the knowledge base.
- Perform additional duties as assigned by management.
Process Associate
Parkins Management Services Ltd
05.2010 - 11.2010
- Collect, analyze, and verify customer identification documents to confirm their identity.
- Perform due diligence on new and existing clients, including background research on individuals and entities.
- Assess the risk associated with each client based on their profile and activities.
- Maintain accurate, organized, and up-to-date records of all KYC documentation and decisions made.
- Liaise with clients to gather necessary information and documentation, and address any queries.
- Ensure all activities and documentation comply with relevant KYC and anti-money laundering regulations and internal policies.
- Monitor transactions for suspicious activity that may indicate fraud or money laundering, and report findings to the compliance team.
- Help identify and implement process improvements to enhance efficiency and accuracy.
Education
JAIIB And CAII - Banking And Finance
JAIIB, CAIIB Coaching Center
Triplicane07-2026
Certificate of Higher Education - Java
NIIT
BCA - Computer Application
Madras University
TNSkills
- Team Handling
- Voice Process
- Customer Service
- Customer Care
- Customer Support
- Process Associate
- Call Center
- Tele Caller
- Voice Support
- Domestic Voice Process
- Inbound Voice Process
- Retirement planning
- Building trustworthiness
- Empathetic communication
Certification
• JAIIB & CAIIB in Banking finance
• Diploma in Java.
• Diploma in Java.
Languages
- English
- Tamil
- Arabic (basic)
- Hindi (Basic)
Timeline
Member Relationship Officer
N2S solutions Pvt Ltd(Mashreq Bank)
05.2026 - Current
Corporate Relationship Manager
Equitas Small Finance Bank Ltd
03.2025 - 08.2025
Common Authoriser
HDFC Bank Ltd
11.2022 - 04.2024
Personal Banker - Assistant Manager
Yes Bank
11.2021 - 11.2022
Senior Officer - Virtual Relationship Manager
Plada Infotech Services
02.2018 - 06.2021
Sr. Process Associate
Sevika Tech
02.2015 - 01.2017
Team Leader
Hinduja Global Solutions
12.2010 - 01.2015
Process Associate
Parkins Management Services Ltd
05.2010 - 11.2010
JAIIB And CAII - Banking And Finance
JAIIB, CAIIB Coaching Center
Certificate of Higher Education - Java
NIIT
BCA - Computer Application
Madras University