Bala Sridevi
Chennai
Summary
Results-driven hospitality professional with over 10 years of experience in hotels, serviced offices, spa operations, and facility management. Expertise includes front office operations, client servicing, relationship management, and team supervision. Skilled in managing high-profile clients and enhancing customer experiences.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
Apeejay Business Centre
Chennai
06.2022 - Current
- Act as the primary point of contact for clients, ensuring seamless onboarding and ongoing support
- Manage client relationships and ensure high levels of customer satisfaction
- Coordinate with internal teams for smooth operations and timely issue resolution
- Handle client queries, escalations, and service requests efficiently
- Support renewals, expansions, and client retention initiatives
- Maintain accurate client records and operational documentation
F&B Supervisor
Compass Group of Support Services
05.2016 - 06.2017
- Supervised daily food & beverage operations ensuring service quality and hygiene standards
- Managed staff scheduling, training, and performance monitoring
- Coordinated with vendors and ensured timely supply management
- Handled customer complaints and ensured prompt resolution
- Ensured compliance with company policies and safety regulations
Spa Outlet Manager
Orchid Spa Salon
01.2013 - 02.2016
- Managed end-to-end spa operations including staff, scheduling, and customer service
- Delivered personalized client experiences to maintain high customer retention
- Oversaw billing, inventory, and vendor coordination
- Trained and supervised therapists and front desk staff
- Achieved revenue targets through service promotions and upselling
Guest Service Associate – Front Office
My Fortune Chennai (ITC Hotels)
02.2012 - 04.2012
- Handled guest check-in/check-out procedures efficiently
- Assisted guests with inquiries, reservations, and special requests
- Maintained front office records and ensured smooth daily operations
- Delivered high standards of hospitality and guest satisfaction
Guest Relation Executive – F&B Service
Taj Connemara
08.2010 - 11.2011
- Provided exceptional guest service in food & beverage operations
- Coordinated with kitchen and service staff to ensure timely service
- Managed guest feedback and resolved service-related concerns
- Maintained service quality as per luxury hospitality standards
Education
BA - Tourism
IGNOU
Higher Secondary -
Sri Natesan Vidyasala
MudichurSkills
- Client Relationship Management
- Front Office & Guest Services
- Customer Experience & Service Excellence
- Team Handling & People Management
- Operations & Facility Coordination
- F&B Service Supervision
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Vendor & Stakeholder Coordination
- Multitasking & Time Management
Languages
- Tamil
- English
Attributes
- Strong sense of responsibility and initiative
- Excellent communication and interpersonal skills
- Positive attitude with strong team spirit
- Ability to work long hours with patience and consistency
- Presentable personality and professional demeanor
Personal Information
- Father's Name: P.Selvam
- Date of Birth: 06/13/92
- Nationality: Indian
Timeline
Client Relationship Manager
Apeejay Business Centre
06.2022 - Current
F&B Supervisor
Compass Group of Support Services
05.2016 - 06.2017
Spa Outlet Manager
Orchid Spa Salon
01.2013 - 02.2016
Guest Service Associate – Front Office
My Fortune Chennai (ITC Hotels)
02.2012 - 04.2012
Guest Relation Executive – F&B Service
Taj Connemara
08.2010 - 11.2011
BA - Tourism
IGNOU
Higher Secondary -
Sri Natesan Vidyasala