BHUVINDER SINGH

Client Relationship Management

• Acted as the single point of contact for all assigned key accounts, including CXOs, founders, and senior client stakeholders.
• Tracked and reported daily/weekly account performance and monitored campaign metrics using CRM analytics.
• Followed up on customer queries, conducted internal discussions, and ensured timely issue resolution.
• Partnered with Sales to understand market trends, customer needs, and account growth opportunities.
• Developed strong customer relationships that enhanced trust,

• eporting, Analytics & Business Reviews
  • Prepared and maintained monthly/quarterly reports for all assigned accounts, in collaboration with Sales.
  • Developed benchmarking reports, QBR decks, and account review presentations to provide clients with performance insights.
  Used analytical findings to identify new opportunities, recommend improvements, and introduce additional services, loyalty, and long-term engagement.

Customer Onboarding, Training & Adoption

• Led complete onboarding and implementation, including requirement gathering, workflow setup, product configuration, and go-live support.
Delivered training sessions for end users and admin teams to drive high product adoption, and ensure clients become fully transactional.
• Provided continuous support and resolved end-to-end product queries post-implementation.
Revenue & Retention Management: Ensured revenue retention across key accounts by proactively identifying and executing upsell and cross-sell opportunities.
• Drove account growth through analysis of customer usage patterns and business goals.
• Monitored customer health scores, churn indicators, product adoption, and MRR performance.
• Supported forecasting of new and current revenue opportunities in collaboration with Sales.

KEY ACHIEVEMENTS

• Successfully onboarded 500+ enterprise/mid-market clients, reducing time-to-value significantlAchieved X% client retention and improved product adoption by X%.X%.
• Contributed to X% YoY growth through upsell and cross-sell opportunities.
• Reduced onboarding cycle time by X% through process optimization.
• Improved customer satisfaction and decreased escalations by X% via proactive engagement.

TOOLS & TECHNOLOGIES

Outplay CRM| Bulbul CRM | Zoho CRM | Freshdesk | Google Workspace | Slack | Trello | SaaS Analytics Tools

Supervise the night team of chat support executives

• Two and a half year experience in chat support as a Senior Executive in Socomo Technologies Pvt. Ltd.