Bhuwan Chandel
Technical Support Engineer
Flat No 8 Bhakti Palms Vishal Nagar Pimple Nilakh 411027 Pune, India 411027 ,Maharastra
Summary
Versatile, high-energy professional with approximately 10+ years of work experience. Experienced Office 365 Admin with 5+ year of experience managing and maintaining Office 365 environments. Skilled in administering Exchange Online, SharePoint Online, One Drive for Business, and Teams. Proven ability to troubleshoot and resolve complex issues and improve system performance. Possess strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Overview
11
11
years of professional experience
Work History
Intrem Team Leader
Scikey.Ai
Pune
01.2022 - Current
- · Working as an interim Team Leader.
· Provide support to our client Xpediator PLC.
· Work on Office 365 admin center, Exchange admin center, Azure Active Directory, Endpoint Manager, Teams admin center, and SharePoint.
· Access to Mimecast admin tool to release blocked emails, and attachments, and block/unblock senders, create new policies.
· Email Technical Support Microsoft Outlook, Outlook Express configuration, backup, troubleshooting, -Installation.
· Installation of software like Power BI, MS Teams, and One Drive installation for the new laptop.
· In house Installation from software house like HOST and Cargo wise application
· Grant One Drive access.
· Message Tracing, Create Rules through Exchange Admin Center. Content Search to delete spam emails from multiple users' mailboxes. Creation and deletion of Cloud mailboxes.
· Access to MS Teams admin center for Teams group creation, assigning phone numbers, and creation of call groups.
· Create SharePoint Site and work on the site permissions.
· Security administrator to check on the risky sign-in alerts.
· Support the L1 service desk team with technical issues.
· Working with the manager on the IT procurement process to order devices from the white glove.
· Performing Quality Audits for the L1 service desk agents.
· Arrange standup calls every day with the management team representing the Service team.
· Pulling out reports of a number of resolved on-hold tickets of the L1 Service Desk team from the ticketing portal.
· Bit locker Recovery Key
· Zoho Ticketing portal admin access, to create and deactivate users, create agents account, and upload knowledge base.
· Creating Monthly and quarterly Scorecard reports for the L1 Level Service desk agents and providing feedback.
Managed time efficiently in order to complete all tasks within deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Senior Executive
Vodafone Intelligent Solution
Ahmedabad
04.2015 - 01.2022
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting
- Installation of Antivirus, Patches & Updates Adobe Cloud console for License
- Bit locker Recovery Key
- Installation of Antivirus, Patches & Updates Network Drive creation for APAC region using scripts
- Intune and MFA reset through portal.azure.com
- Experience in installation of Windows
- Handling Escalated calls as Superuser related to sim activation, plan activation, configuration Handsets, Laptop configuration for new hires
- Worked with the Analytics team ops control as Superuser responsible for the data handling of the employees and handling escalation of the advisor facing technical or network issues of the customers.
Technical Support Executive
Teleperformance PVT Limited
Jaipur
04.2014 - 03.2015
- Resolve the queries of the Customers related to antivirus Norton Like the installation of Antivirus, Patches & Updates, licenses upgrade
- Active Directory password reset
- O365 Exchange Admin Center cloud and on prem
- Laptop configuration for new hires.
Desktop Support Engineer
Dmax computers Bhopal
09.2013 - 04.2014
- Daily support calls consisting of Hardware, Network, Software and Remote Users
- Help Desk and Tech support, Hardware assembly, Maintenance, Peripherals, Printers, and Drivers
- Providing Support Operating system: windows server XP 7,8,9and 10
Senior Associate
Wipro ltd
Pune
05.2012 - 09.2013
- · User management: user creation/deletion, user role creation/deletion, password reset, assigning roles to users, and revoking roles).
- · Ticket handling: solving tickets assigned to the CNC team keeping in mind the severity and response time as mentioned in SLA, while handling tickets we had to constantly update the user on the progress and update them via email. As a CNC admin while handling tickets we were expected to have a deep understanding of the issues the users are facing and provide them with assistance over calls or email whenever required. By the end of my time with the organization, I was fortunate enough to groom rookies for the CNC admin role.
- · Worked with Continental Airline Project Provided services to customers and helped them to Book Airline Tickets and Hotels.
- · Worked with Origin Energy Process for bill generation of Bulk Hot Water and electricity.
Education
Bachelor of Engineering - Information & technology Stream
ThakralCollege of Technology
Diploma - Information Technology
S.V Polytechnic College, Raman School
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Skills
Technical Support, Issue Resolution, Email Support, Software Installation, Troubleshooting, Compliance, Cross-functional Coordination, User Experience, Compliance, Audits, Office 365 Suit, Microsoft Excel, Leadership Skills, Problem Solving
Accomplishments
- 2009-2010 PROJECT NAME: DEFECT TRACKING SYSTEM ONCOLLEGE-LEVEL POLLING [ASP.NET]
- Role Tester
- Description Defect Tracking System is based on software testing which isassociated with level 4 of software lifecycle
- We made an Automated tool on behalf of Manual Testing to reduce time, bugs, and labor on a particular software.
Additional Information
· Hobbies: Playing Cricket, Listening to Music.
Timeline
Intrem Team Leader
Scikey.Ai
01.2022 - Current
IT Senior Executive
Vodafone Intelligent Solution
04.2015 - 01.2022
Technical Support Executive
Teleperformance PVT Limited
04.2014 - 03.2015
Desktop Support Engineer
Dmax computers Bhopal
09.2013 - 04.2014
Senior Associate
Wipro ltd
05.2012 - 09.2013
Bachelor of Engineering - Information & technology Stream
ThakralCollege of Technology
Diploma - Information Technology
S.V Polytechnic College, Raman School
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