Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhuwan Shukla

Procurement Leader
Ghaziabad

Summary

Third Party Risk Management India Lead with 14 years of experience. I am leading a team of c60 Global Supplier Managers, overseeing the management of 400+ Third Party Service Providers regulated by various regulators across the globe. I have elaborate experience in Risk Management and have developed teams and procedures that have helped enhance the control profile of Third Party Risk Management team. I have experience in leading audits, both internal and regulatory. I have developed a detailed understanding of Procurement structure, policy and procedures and hold a risk and controls mindset. Operationally, I have a track record of building a new team from scratch, transitioning and growing business, planning and implementing strategies, and Creating efficiencies.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Third Party Risk Management India Lead (VP)

Barclays Global Service Centre
02.2019 - Current
  • Overseeing the management of 400+ Global Service Providers via a team of c60 Supplier Managers
  • Transitioned business doubling the team size between 2020 and 2022
  • Led multiple Regulatory and Internal/External audits on Third Party Suppliers as well as Supplier Management procedures
  • Led Reserve Bank of India audits and proven world class Supplier Management procedures to the regulator
  • Led global project to redesign Third Party Financial Stability Review Procedure for the Bank improving overall risk mitigation
  • Led multiple projects to be consistently excellent. e.g - project to design global dashboards to improve TPRM domain's performance against Key Indicators
  • Created and maintained a high performing and highly engaged Supplier Management team constantly scoring very high in global colleague engagement surveys
  • Led the team through difficult times during pandemic. Implemented strategy to implement hybrid ways of working
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement
  • Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals
  • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring

Supplier Management Team Lead (AVP)

Barclays Global Service Centre
11.2016 - 02.2019
  • Led Planning and Implementation of 'Offshore Transformation' supporting Supplier Management Centralisation raising the team size to 35
  • Established evolved team structure forecasting the demands of new business
  • Led the delivery of +95% Supplier Management Quality Scores
  • Led the delivery of Supplier Management Notification tool automating governance notifications and saving 4+ FTE effort
  • Ideated, planned and delivered Supplier Assurance Attestation Process improvement delivering saving of 1.7 FTE
  • Led regulatory and internal supplier audits and delivered favorable outcomes
  • Lead ongoing effective Stakeholder Management with Global and Virtual Stakeholders
  • Conducting frequent Business Reviews and working on development of new, effective ways of working

Team Manager - Supplier Management

Barclays Global Service Centre
12.2014 - 10.2016
  • Led the creation of central Supplier Management Support model
  • Transitioned Work leading effective Stakeholder engagements
  • Led the creation of Procedures in line with Sourcing and Supplier Management policy (SSMP) and related standards
  • Built and managed a team of 6 analysts establishing strong team culture
  • Developed business by setting up a central SM Governance utility leading to a better Supplier Management Risk and Control Framework
  • Developed a strong engagement model between the team and global stakeholders

SME - Request to Pay

Barclays Global Service Centre
09.2012 - 11.2014
  • Supported end users with creation and maintenance of eprocurement Purchase Orders
  • Dealing with complex business queries related with eprocurement system
  • Maintaining approval tables and data rules in SAP SRM module ensuring effective functioning of eprocurement system
  • Led various improvement initiatives contributing to savings of 2+ FTE
  • Worked on multiple successful business transitions enhancing the skillset of the team and developing business

Advisor

Virtual Contact Center, Barclaycard
06.2010 - 08.2012
  • Worked in multiple roles ranging from Customer Service to Financial Support Services
  • Worked with escalation desk handling complex customer escalations
  • Worked on SAP Finance module reconciling vairious Barclaycard accounts
  • Supported multiple improvement initiatives leading to efficiency gains and a better customer experience

Education

MBA - International Operations

ICFAI Unversity
05.2018 - 04.2021

Bachelor of Science - Hospitality Management

Institute of Hotel Management - Pusa
06.2007 - 06.2010

MBA - Leadership And Digital Marketing

The PowerMBA
06.2022 - Current

Certified Completion of Manager Excellence Programme -

ILM - UK
01.2017 - 07.2017

Diploma - International Operations

Diploma in International Operations Management
Delhi
04.2001 -

Skills

People ManagementStakeholder ManagementProcess ImprovementBusiness Transition

Strategic Leadership

Transformational Leadership

Change Management

Third Party Risk Management

Operations Management

Business Planning and Development

Regulatory Engagement

Timeline

MBA - Leadership And Digital Marketing

The PowerMBA
06.2022 - Current

Third Party Risk Management India Lead (VP)

Barclays Global Service Centre
02.2019 - Current

MBA - International Operations

ICFAI Unversity
05.2018 - 04.2021

Certified Completion of Manager Excellence Programme -

ILM - UK
01.2017 - 07.2017

Supplier Management Team Lead (AVP)

Barclays Global Service Centre
11.2016 - 02.2019

Team Manager - Supplier Management

Barclays Global Service Centre
12.2014 - 10.2016

SME - Request to Pay

Barclays Global Service Centre
09.2012 - 11.2014

Advisor

Virtual Contact Center, Barclaycard
06.2010 - 08.2012

Bachelor of Science - Hospitality Management

Institute of Hotel Management - Pusa
06.2007 - 06.2010

Diploma - International Operations

Diploma in International Operations Management
04.2001 -

Similar Profiles

  • Peter NghePeter Nghe

    <ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited

  • Erin HickcoxErin Hickcox

    VP-BRCO (Business Risk and Controls) Specialist Lead- Wealth Management at Comerica BankVP-BRCO (Business Risk and Controls) Specialist Lead- Wealth Management at Comerica Bank

  • Sharon DuweSharon Duwe

    Director, Third Party Risk Management at Prudential FinancialDirector, Third Party Risk Management at Prudential Financial

  • Adrian FernandesAdrian Fernandes

    Senior Vice President – Third-Party Risk Management at BNP ParibasSenior Vice President – Third-Party Risk Management at BNP Paribas

CREATE PROFILE
Bhuwan ShuklaProcurement Leader