Summary
Overview
Work History
Education
Skills
Location
Linkedin
Languages
Timeline
Receptionist
BIBEK MUKHERJEE

BIBEK MUKHERJEE

Team Lead
Kolkata,West Bengal

Summary

Operations specialist with 8 years of experience in the banking and finance sector. A forward-thinking professional skilled in building positive rapport, optimizing project goals and output, resolving complex problems, and delivering innovative improvement strategies. A strong facilitator who excels at cross-departmental collaboration with co-management and top-level leadership. Recognized as an excellent trainer and mentor. Proficient in SQL and Power BI, leveraging these technical skills to drive data-driven decision-making.

Overview

8
8
years of professional experience

Work History

Team Leader

Cognizant Technology Solutions
7 2023 - Current
  • Supervised 22 associates and provide overall direction, set goals, and manage daily deliverables.
  • Monitored overall productivity and quality of the team.
  • Building SOPs for the processes with Onshore SMEs.
  • Maintaining CAPA report on quarterly basis.
  • Handling more than 10 Onshore clients in the process.
  • Maintaining and preparing various reports on daily basis.
  • Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Conducted regular reviews of operations and identified areas for improvement.

Process Specialist

Cognizant Technology Solutions
06.2021 - 06.2023
  • Performed and share weekly status report to Client and Customers
  • Provide Floor support and make daily inventory
  • Take client calls every day to validate daily inventory and completion report or other issues
  • Handling team of 25 members and maintaining leave tracker, shrinkage report, production report and quality report
  • Established RCA & preventive plans for Audit Purpose
  • Performed completion Data for billing to client on Monthly basis
  • Review SOPs on Quarterly basis and update SOP as per process.

Senior Process Executive

Cognizant Technology Solutions
08.2016 - 05.2021
  • Dealing with various issues of US Mortgage
  • Research as per US Mortgage database
  • Performed single owner, two owner and full owner search in Netronline for all states and counties
  • Validate mortgage amount and sales price based on LTV calculation
  • Performed property search and tax amount search in Netronline with the help of APN or Property address for all states and counties
  • Validate owner name if the title for the property is clear or not based on few criteria (such as any tax payment default, no recent foreclosure activity, no mortgage payment default)
  • Providing information as per issue raised by customer
  • Dealing with various document types of Mortgage and Deeds.

Education

Bachelor of Commerce -

University of Calcutta
Kolkata, India

Skills

Microsoft Office

Location

Krishnapur, Rabindrapally, Kolkata, 700102

Linkedin

https://www.linkedin.com/in/bibek91

Languages

English
Bengali
Hindi

Timeline

Process Specialist

Cognizant Technology Solutions
06.2021 - 06.2023

Senior Process Executive

Cognizant Technology Solutions
08.2016 - 05.2021

Team Leader

Cognizant Technology Solutions
7 2023 - Current

Bachelor of Commerce -

University of Calcutta

Similar Profiles

CREATE PROFILE
BIBEK MUKHERJEETeam Lead