Bibhu Kalyan Moharana

Operations Management:

• Oversee daily express logistics operations to guarantee the prompt and efficient transit of goods.
• Manage first-mile and last-mile operations, focusing on sustaining high service standards across 7 locations.
• Oversee inventory control procedures, ensuring accurate tracking and management of goods.
• Manage warehouse operations, including storage, picking, packing, and dispatch of goods.

Team Leadership:

• Lead, mentor, and develop a team of operations staff, including supervisors, executives, and delivery personnel.
• Conduct regular team meetings to review performance, address challenges, and implement process improvements.

Process Optimization:

• Analyze operational data (Power BI) to identify bottlenecks and areas for improvement.
• Implement best practices and innovative solutions to enhance productivity, reduce errors, and improve service quality.
• Implemented new transportation strategies, leading to a 27% improvement in on-time delivery performance.
• Develop a portal using IoT to ensure 100% accurate inventory management and to extract RTO and outdated orders from the warehouse.

Financial Management:

• Monitor and manage operational budgets, including labor costs, transportation expenses, and other overheads.
• Ensure adherence to P&L targets and implement strategies to drive profitability.
• Oversaw end-to-end supply chain processes, ensuring on-time delivery of products to customers and maintaining a 98% customer satisfaction rate.

Compliance and Quality Control:

• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct regular audits and quality checks to maintain high service standards and minimize risks.

Reporting and Documentation:

• Prepare and present regular reports on operational performance, including key metrics such as delivery performance, cost savings, and service quality.
• Maintain accurate and up-to-date records of all operations-related activities.

Internal Audit and Cost Management:

• Performed internal audits in the capacity of a Certified Internal Auditor for the Eastern Region.
• Between 2019 and 2022, there was a 12% decrease in payroll expenses due to the adoption of the IPDA module and the application of variable costing strategies.

Logistics and Operational Efficiency:

• Oversaw the entire operational process in Odisha, encompassing the first, middle, and last miles across 66 delivery centers within 29 districts.
• Additionally, improved the reweighing process by 25%, leading to an increase in revenue ranging from $0.96 to $2.49 per kilogram.

Team Leadership and Development:

• I provided training to the operations team on best practices, company policies, and standards of service excellence.
• I also played a role in recruiting and training new staff members and encouraged the team through impartial evaluations.

Strategic Initiatives and Expansion Projects:

• Played a key role in data analysis, identifying, and implementing state-level strategic initiatives.
• Led the 'Expansion Project – DAWN,' opening over 582 pin codes and 50 new offices, resulting in a 35% volume increase and a 27% revenue boost.
• Successfully managed resource allocation for expansion, recruiting and training 400 delivery marshals and 50 supervisors.

Operational Performance and Vendor Management:

• Monitored national operation performance metrics (delivery performance, NSL, EDD, FDS, TWD, FTR) and implemented quality improvement programs.
• Handled a 15,000 sqft. Warehouse in Bhubaneswar for various logistics operations.
• Managed 22,000 shipments daily, achieving a 95% delivery strike rate.
  
  

Warehouse and Inventory Management:

• Controlled and managed four warehouses (totaling 1 Lac sq. ft.), overseeing inventory, transporters, vendors, and a workforce of 35 personnel.
• Ensured efficient dispatch planning, invoicing, material handling, and adherence to warehouse requirements.

Logistics and Operations:

• Supervised inbound and outbound logistics for the tea industry, including fleet hiring, vehicle tracking, and providing transport solutions.

Client and Vendor Relations:

• Established strong connections with clients, developing strategies to achieve sales and customer service goals.
• Managed reverse logistics for damaged, expired, or rejected materials, ensuring efficient handling and reporting.

Reporting and MIS:

• Generated comprehensive MIS reports for key clients (Parry ware, Apar, Castrol, and Wagh Wakuri Tea)
• Conducted inventory reconciliations and prepared regular management reports.

Strategic Planning and Implementation:

• Directed day-to-day operations, implementing both short-term and long-term strategies to meet business objectives and profitability goals.

Transit Hub Management:

• Oversee the day-to-day operations of the transit hub, ensuring smooth and efficient handling of goods.

Operational Coordination:

• Coordinate and synchronize operations across the three states to optimize transit times and reduce delays.

Logistics and Transportation Management:

• Manage the allocation and scheduling of transport vehicles for efficient movement of goods. Monitor vehicle performance, including tracking, route optimization, and timely maintenance to prevent delays.

Fleet, Air Freight, and Warehouse Operations:

• Managed organized fleet, air freight, delivery, booking, and warehouse operations across Bihar and Jharkhand, aiming to grow company revenue and enhance service quality (SQ).

Coordination and On-Time Delivery:

• Coordinated with three branches and five franchise locations to ensure on-time delivery, aiming to achieve branch performance targets and improve depot-wise service levels.
• Managed the TIMKEN (Tata Group) plant operations for pickup and distribution across PAN India.

Project Management:

• Handled the NCR and Ericsson projects across Jharkhand, acting as FSL In-charge with the assistance of 2 project coordinators.

Training and Safety Management:

• Conducted weekly PUDCM (Pickup and Delivery Compliance Meeting) training for pickup and delivery agents, focusing on safe driving and material handling.

Expertise Utilization:

• Utilized expertise in Global Link (GL) and (ROM&O) to achieve 100% On-Time Arrival (OTA) and On-Time Delivery (OTD).