Bibi Ameena

• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
• Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Monitored and reported on process performance to verify compliance with established standards.

• Mastery in utilizing industry-leading GDS Tools, Including Galileo, Amadeus, Sabre, Apollo, and Delta Term.
• Expert in analyzing complex airline codes and strategic partnerships.
• Proficient in optimizing Passenger Name Records(PNRs) management my swiftly addressing rejection messages.
• Skilled in efficiently managing segment cancellations and additions to streamline operations.
• Effective in processing refunds with precision to enhance customer satisfaction.
• Exceptional in resolving client inquiries and maintaining process stability to consistently achieve Key Performance indicators (KPIs).
• Experienced Trainer adept at delivering comprehensive end-to-end knowledge transfers.
• Proven ability to efficiently manage diverse workplace rsources for optimal productivity.
• Conducts regular calibration sessions with the Quality Team to ensure service excellence.
• Competent in implementing and monitoring test scripts to evaluate service functionality, reliability, performance and qualtiy.
• Proficient in tracking team productivity and creating actionable plans to drive performance improvement.
• Ensures unwavering compliance with company standards and regulations to uphold quality and integrity.

• Processes reservations by mail, telephone.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.

Creates and maintains reservation records by date of arrival and alphabetical listing.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel's policy on guaranteed reservations and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Helps develop room revenue and occupancy forecasts.

• Prepares expected arrival list for front office use.

• Assists in preregistration activities when appropriate.

• Monitors advances deposit requirements.

• Handles daily correspondence. Responds to inquires and makes reservations as needed.

• Makes sure that files are kept up to date.

• Maintains a clean and neat appearance and work area at all times.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

• Walk around with the client and ensuring that they secure whatever services they are in need

• Getting information about areas of interest in order to target more clients in particular seasons.

• Willing to undertake any reasonable request made by management in any other areas of the house.

• Identifying insufficiency/clarifications within the agreed time.
• Meeting the established service levels and TAT’s.
• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.
• Ensuring adherence to people related policies/ procedures. Maintaining integrity, Discipline and confidentiality.
• Ensuring cases/checks are initiated as per client specifications.
• Completions of the assigned target on a daily basis.
• Ensuring consistent quality and delivery.
• To call United States universities in order to obtain complete education details and information about client.

• Responsible for updating client’s data base.
• Data entry of candidates resume Responsible of handling pre joining verification and collecting documents from candidates.
• Researching of the detailed background of the executives wherever required and updating them in database.
• Researching company background wherever required and updating them in database.
• Responsible for cleaning the database by deleting duplicate records and adding them to a list.
• Contribute to improve database process and suggest relevant changes for the improvement.
• Other customized research if required for projects.