Bibi Ameena
Bengaluru
Summary
Detail-oriented Automation/Manual Tester with experience supporting U.S. pharmacy and insurance clients. Skilled in SFDC and AS400 automation, issue resolution, and maintaining pharmacy plans. Expertise in client communication and retesting processes ensures high-quality deliverables. Actively seeking opportunities in India to contribute to manual and automation testing initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Programmer Analyst
Cognizant Technologies Solutions
Bengaluru
11.2021 - Current
- Validated configuration setup against AS400 for non-Medicaid health plans, ensuring compliance for clients like OSCAR, NCAS, Wellmark, and CareFirst.
- Analyzed client requirements to enhance understanding of configuration setup against AS400 for multiple clients.
- I identified the areas of automation and made very user-friendly tools to do daily tasks with collaboration of Onsite Automation team
- Identified and documented issues, collaborating with client to resolve them; retested to ensure optimal functionality.
- Trained all the new resources to set up configuration Against AS400
- Actively played SME role and played major role in Analyzing Requirement of client
- Actively Tracked the Daily Status Report (DSR) to the client on daily basis
- Actively helped management to Track RTO of the team on regular basis.
- Cognizant Technologies Solutions is a multinational technology company that provides IT services, including digital, technology, consulting, and operations services.
Customer Solutions Representative Level 3
DXC Technology, Hewlett Packard Enterprise
Bengaluru
12.2016 - 04.2018
- Managed room details, ensuring optimal availability, accurate layout, and competitive selling status and rates to maximize guest satisfaction.
- Handled advance deposits while tracking future room availability to enhance forecasting accuracy and support revenue management.
- Prepared arrival lists and analyzed data to improve room revenue and occupancy forecasts, supporting strategic planning.
- Processed reservations via mail and telephone, maintaining accurate records, and handling cancellations or modifications.
- Determined room rates using hotel selling tactics, and prepared confirmation letters for guests.
- Communicated reservation information to the front desk, and assisted with preregistration activities.
- Maintained correspondence and files, responding promptly to inquiries, while ensuring 100% accuracy.
Senior Executive Operations
Aegis limited
Whitefield
04.2014 - 05.2015
- Identifying insufficiency/clarifications within the agreed time.
- Meeting the established service levels and TAT's.
- Maintained continuous adherence to existing guidelines on delivery, response to internal clients, and mail etiquette.
- Ensuring adherence to people related policies/ procedures. Maintaining integrity, Discipline and confidentiality.
- Initiated cases and checks according to client specifications.
- Completions of the assigned target on a daily basis.
- Ensuring consistent quality and delivery.
- To call United States universities in order to obtain complete education details and information about client.
- Aegis Limited is a global outsourcing and technology services company that provides customer experience management and business process outsourcing.
Senior Executive Operations
Prime Solutions
Bangalore
05.2012 - 03.2014
- Responsible for updating client's data base.
- Data entry of candidates resume Responsible of handling pre joining verification and collecting documents from candidates.
- Researching of the detailed background of the executives wherever required and updating them in database.
- Researching company background wherever required and updating them in database.
- Responsible for cleaning the database by deleting duplicate records and adding them to a list.
- Contribute to improve database process and suggest relevant changes for the improvement.
- Other customized research if required for projects.
- Prime Solutions is a company that specializes in providing operational support and data management services.
Education
Bachelor of Arts - Jayanagar 3rd Block
NMKRV College For Women
Jayanagar 3rd Block01.2013
B.A - JOURNALISM (PSYCHOLOGY
UNIVERSITY EDUCATION, NMKRV College for women, BANGALORE UNIVERSITY
Bangalore01.2010
SSC (10th - Eswari Education Society
K.S.E.E.B Board
Eswari Education Society01.2008
Skills
- Professional efficiencies
- Soft-spoken, debonair, and disciplined
- Efficient in sorting out all kinds of service and product-related complaints instantaneously
- Adapting expertise to the changing environment
- Diligent, target-centric, and result-oriented
- Strong interpersonal, communication, organization, and follow-through skills
Certification
Certified Reservation Specialist
Interests
Hobbies: listening to music and chatting
Languages
Accomplishments
Rewarded with Cheer points multiple times from the client.
Received the Outstanding Customer Service and Sales Award of the Year.
Received the Outstanding Customer Service and Sales Award of the Year.
Timeline
Programmer Analyst
Cognizant Technologies Solutions
11.2021 - Current
Customer Solutions Representative Level 3
DXC Technology, Hewlett Packard Enterprise
12.2016 - 04.2018
Senior Executive Operations
Aegis limited
04.2014 - 05.2015
Senior Executive Operations
Prime Solutions
05.2012 - 03.2014
Bachelor of Arts - Jayanagar 3rd Block
NMKRV College For Women
B.A - JOURNALISM (PSYCHOLOGY
UNIVERSITY EDUCATION, NMKRV College for women, BANGALORE UNIVERSITY
SSC (10th - Eswari Education Society
K.S.E.E.B Board