BIBI SANIYA
Udupi
Summary
Detail-oriented and organized professional with strong experience in data management, customer data segmentation, and retention strategies. Proficient in leveraging tools like Microsoft Office, Advanced Excel, and Tally with GST to effectively manage and analyze large sets of data. Demonstrated ability to maintain accurate records, streamline data processes, and generate actionable insights to drive business decisions. Skilled at customer relationship management, ensuring data integrity, and optimal customer engagement. Adaptable and efficient in fast-paced environments, with excellent time management, problem-solving, and cross-team collaboration abilities. A proactive and analytical thinker, eager to apply my expertise in data organization and management to contribute to data-driven decision-making in a dynamic setting.
Overview
3
3
years of professional experience
Work History
Airport Assistant
MUrgency International FZE (AirportAssist.com), Remote
Sharjah
09.2024 - Current
- Providing personalized assistance to passengers with arrivals and departures.
- Ensuring smooth communication between passengers and airport staff through translation support.
- Facilitating fast-track services, VIP lounge access, and meet-and-greet services.
- Assisting passengers with special needs, including seniors, and families.
- Coordinating with ground transportation and arranging airport transfers,
- Offering medical assistance and support during travel.
- Escorting passengers through security checks and to boarding gates.
- Managing baggage and porter services for efficient luggage handling.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Costume Designer and Fashion Stylist
DeBelle Cosmetix (AGI INC), Hybrid
Karnataka
06.2022 - 05.2023
- Company Overview: (AGS INC)
- Demonstrated and presented the features and characteristics of clothing by standing, turning, and walking.
- Measured customers for size, and recorded measurements for use in alterations.
- Developed visually appealing character styles, aligning the story with the director's vision.
- Constructed and styled garments by hand, and using sewing machines.
- (AGS Inc.)
Education
Diploma - Fashion Industr
Dreamzone Creative Studies
Udupi, India09.2024
Diploma - Computer Applications
NISE COMPUTER EDUCATION
Karnataka, Udupi01-2022
Some College (No Degree) -
AL-Ihsan Women's PU College
Karnataka, Udupi04-2017
Skills
Communication and interpersonal
- Excellent communication and interpersonal skills
- Strong relationship-building and customer-retention strategies
Technical skills,
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Advanced Excel (Pivot Tables, VLOOKUP, Data Analysis)
- Tally with GST
- MS Windows proficiency
- Computer skills, including data entry and system navigation
- CRM tools: customer data entry, segmentation, payment processing, and record management
Customer Service and Data Management
- Customer data management and segmentation
- Skilled in customer retention strategies and relationship building
- Ability to manage and prioritize customer inquiries
Problem-Solving and Adaptability
- Strong problem-solving skills, and adaptability in dynamic environments
- Ability to work in a fast-paced environment
Time Management and Collaboration
- Excellent time management skills, and task prioritization
- Team collaboration and coordination for efficient workflow
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Successfully processed and managed over 100+ customer bookings and payments through CRM systems, ensuring seamless and error-free transactions.
- Trained new staff on CRM usage and standard operating procedures, improving overall team efficiency and service quality.
- Maintained a 95%+ customer satisfaction rate through efficient service, clear communication, and problem-solving during peak travel times.
Timeline
Airport Assistant
MUrgency International FZE (AirportAssist.com), Remote
09.2024 - Current
Costume Designer and Fashion Stylist
DeBelle Cosmetix (AGI INC), Hybrid
06.2022 - 05.2023
Diploma - Fashion Industr
Dreamzone Creative Studies
Diploma - Computer Applications
NISE COMPUTER EDUCATION
Some College (No Degree) -
AL-Ihsan Women's PU College
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