Bibin B
Quality Lead
BANGALORE Urban
Summary
CAREER ABRIDGEMENT A result oriented professional with 12 years of work experience in Product, E-commerce, and Service industry. Significant experience in understanding the Business Analytics and requirements, experienced in handling operations pertaining to Product Sales, Return Authorization, Fraud & Investigation Analysis, Quality Analysis, Vendor Management, Customer Excellence with End-to-End Service. Possesses sound knowledge of Process & Product lifecycle, Operations, Sales, Customer Excellence Training, Quality Management. ACHIEVEMENTS Rewarded from the management for the client’s appreciation and driving the qualitative targets before the SLA. Data analysis and contributed for the design of the internal application “SMARTCHECK” in Flipkart. Extra Curriculum Member of NSS (National Service Scheme), playing cricket, listening to music and painting.
Overview
14
14
years of professional experience
39
39
years of post-secondary education
Work History
Quality Lead
Flipkart Internet Pvt. Ltd
01.2014 - Current
- Conducting calibration sessions with partners and sharing training need inputs to training team.
- Analyzing team performance by doing audit the auditor methodology and Team.
- Manage with repeatability, Calibration and Conducting calibration sessions with partners and sharing training needs input to dedicated training team.
- Handling disputes of partners which they have raised and grooming new QAs with the quality tactics and techniques.
- Highlighting kaizens to various processes or various functions working around organization and preparation of monthly planners to achieve team target.
- On-boarding newly hired consultants to the organization with the help of training team and completing certification.
- Preparing and communicating Quality Feedback report on a weekly and Quarterly basis for our stakeholders and partners to drive the Qualitative service and products.
- To provide Management assistance and ensure all trade transactions are accurately processed in accordance with compliance with statutory, regulatory, and internal instructions of End-to-End customer Excellence.
Claims Processing Executive
Hinduja Global Solutions
03.2011 - 02.2013
- Research and Investigate on the paid claims with Processing the Medical claims, dealing with US Health Care insurance claims and performing quality check and make sure no claims are being overpaid
- Ensure all trade transactions are accurately processed in accordance with Partner instructions and incompliance with statutory, regulatory, and internal operational instructions
- Coordinating with Internal and collection teams, to fix the dispute submitted by partners
- Constantly monitoring and responding payment queries raised and ensuring timely execution of assign request within cutoff
- Report and maintain the production, billing hours and Quality reports with In-mates
- Performance Data and Quality
- Understand the Challenges and provide appropriate solution.
Sales Co-Ordinator
Manappuram Finance
08.2009 - 05.2010
- Clarifying Accertify validation process, Detecting, and blocking fraudulent purchases and flagging them
- Fraud & Prevention insights: Gathering historical transaction data and performing analysis
- Pertaining the purity of the gold pledged and the same dispatched to the customers
- Sharing transactional feeds and the fraudulent activities to the internal teams to avoid the miscellaneous use of the client’s account
- Hands-on experience with statistical data collection and quality administration.
Education
Bachelor of Business Management (B.B.M) - Time Management
Seshadripuram College
Pre-University Certification - undefined
Seshadripuram College
Skills
Smart Assist, Flo and Ubona, Avaya
undefinedTimeline
Quality Lead
Flipkart Internet Pvt. Ltd
01.2014 - Current
Claims Processing Executive
Hinduja Global Solutions
03.2011 - 02.2013
Sales Co-Ordinator
Manappuram Finance
08.2009 - 05.2010
Bachelor of Business Management (B.B.M) - Time Management
Seshadripuram College
Pre-University Certification - undefined
Seshadripuram College
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