Driven by a results-focused approach, I leveraged my troubleshooting and critical thinking skills at TATA ELECTRONICS SYSTEM SOLUTIONS PVT to enhance product performance and streamline manufacturing processes. My ability to foster teamwork and collaboration led to significant improvements in quality assurance controls and client relations, achieving a notable increase in customer satisfaction rates.
PROFESSIONAL EXPERIENCE: Production of Mobile Phones, I Phone Project
❖ Control the Quality aspects, maintenance, enforce 6S and ESD.
❖ Give the on-time Production Support for the MLB Main line Failures.
❖ Optimized engineering processes by implementing innovative solutions and streamlining workflow.
❖ Enhanced product performance by conducting thorough failure analysis and recommending improvements. Schematic Diagram, verifying Log data, Bench Test, Spectrum analyses, Multi Meter, Power Supply, X-Ray, CT Scan, Interposer Test Kit, digital CRO Oscilloscope & MLB Analyzing Test Fixture.
❖ Find Failure Analyzing MLB and Support FA Team to achieve daily target.
❖ Report generation based on the requirement.
❖ Enforcing Quality Standard tools to find the root cause of the concern.
❖ Following with the rework process.
❖ IC chip SMT level rework up to level 4 (glued components).
❖ Equipments used for rework: ESD HOT AIR BLOWER (AD856), Tweezer, Microscope, ESD wristband, respective MLB fixtures, BGA rework RD 500 (De-bond machine) , glue knife, flux (Alpha OM340), ESD Ionizer fan, Soldering Iron (METCAL) and soldering paste/soldering balls.
❖ Manpower allocation and target accomplishments as per the requirements.
❖ Following up with testing procedure and SMA process to generate necessary reports, as per the requirement.
❖ Developed positive working relationships with stakeholders to effectively coordinate work activities.
Key roles and responsibilities
* Inspected and tested, repaired and refurbished products for proper operation.
* Troubleshooting and analyzing the cause of failure.
* Utilized variety of tools and diagnostic equipment to complete repairs, Digital CRO Oscilloscope, tweezer, soldering iron, flux, multimeter, Hot air blower gun.
* IC chip level rework up to level 4 (glued components).
* Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
Key roles and responsibilities.
* Established strong relationships with influencers and industry professionals, leveraging these connections for strategic partnerships and collaborations.
* Resolved 1000+ customer queries and provided best solution.
* Ensuring effective interaction with clients to improve the efficiency of the organization.
* Troubleshooting and analyzing the root cause of the matter and providing excellent solutions.
* Utilization of advanced tools to ensure effective outcomes, MSP (Oracle). SWR client portal, 24/7 Assist (client interaction platform), CRM clarify( authenticator), AnyDesk (remote assist) and TSNR (Oracle).
* Improved customer satisfaction rates by providing timely and effective support for digital products and services.
Troubleshooting and Failure Analyzing