BIBIN JOSEPH
Network And Security Engineer
Moolamattom
Summary
Dynamic and adaptable Technical Support Analyst with over 10 years of experience in systems and network management, dedicated to leveraging innovative solutions to drive organizational growth and efficiency. Proven track record of collaborating with cross-functional teams to deliver high-quality results in fast-paced environments. Committed to continuous learning and professional development to remain at the forefront of technological advancements.
Overview
20
20
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Sr. Tech Services Analyst
RR Donnelley India Outsource Pvt. Ltd.
01.2017 - Current
- Network Administration & Management, Routing & Switching Expertise
- Palo Alto Firewall management, software upgrade (PA-3220,3250,5220)
- Deploy and manage Palo Alto NGFW using Panorama for centralized policy management
- Configure Active/Passive High Availability (HA)
- Global Protect VPN configuration
- Installation and configuration of Cisco routers (ISR 4300,4400,2900 series) and switches (6506,9300,9200,2960 series)
- Implementing routing protocols BGP & OSPF
- Installation and configuration of Wi Fi networks using Aruba devices
- Management of Aruba network devices through Aruba Central
- Implementing WiFi user access and policy management with Aruba Clear Pass Policy Manager
- Implementing secure network access using wired 802.1x protocol
- Performing DR & planned maintenance activities, software upgrade for Firewalls
- Monitoring the Ticket queue and give the proper updating and follow up with ISP vendors to rectify the Network Latency issues
- New Project Implementation by coordinating with Infra Support teams as per company standards
L2 Infra Support Engineer
RR Donnelley India Outsource Pvt. Ltd.
12.2011 - 12.2016
- Installation and configuration of Cisco and Aruba switches in network
- Performing VLAN Configurations, Implementing VTP Server, Client & Transparent mode operations
- Configuring and Troubleshooting of Standard and Extended ACL
- Performing IOS upgrade, VLAN Trouble shooting’s, Port Conversion and implementing Port Security
- Monitoring Network Devices Performance & Network Link Utilizations – using SolarWinds, PRTG & Zabbix Monitoring Tool
Desktop Support Engineer
Prudent Infotech (Franchisee of Wipro Infotech), Cochin
05.2008 - 09.2011
- IT support/Active Directory/Technical Support/ Troubleshooting
- Server Administration (Active Directory & Lotus (L1))
- LAN Implementation and Trouble shooting
- Mail Management (Lotus Client 8.5 & Microsoft Outlook) (Lotus ID Configuration, Modification)
- Remote Support to Other Client locations via Net Meeting, LANDesk & CF1 tool
- User ID Management (LAN ID Creation, Modification, Deletion, Password Reset, ID Unlock)
- Network Support (MPLS & ISDN)
- Asset Management (Monthly Inventory, Asset Movement)
- Vendor management (UPS, Systems, Networks & Printers)
- Configuring VPN Client & Support
- Daily, weekly & Monthly Backup Schedules (Dell & HP Tape Drives)
- Windows XP SP3,Win7,Server 2003 & Various Security Patch installation and administration
- Monitoring Daily Ticket Report, Handling Customer Escalation
Hardware and Networking Engineer
Teresa Technologies Cochin (VSNL Channel Partner), Cochin
05.2007 - 05.2008
- Install, maintain and upgrade computer systems
- Install maintain and upgrade Operating Systems such as Windows 9x,Windows XP, 2003 Server and Debian Linux
- Install, configure and troubleshoot LAN
- Configured and Implemented Wireless Local Area Networking using D-Link, Netgear and Linksys products
- Configured and Implemented Routing solutions using Cisco and D-Link products (default/static routing, NAT) Configured and Implemented IBM servers
Hardware and Networking Engineer
Spider Techno Soft, Thodupuzha
04.2006 - 04.2007
- Install, maintain and upgrade computer systems
- Install, maintain and upgrade Operating Systems such as Windows 9x & XP
- Install Windows 2003 server
- Install, configure and troubleshoot LAN
Education
B.Sc. - Electronics
M.G. University
01-2003
Pre Degree - undefined
M.G. University
01-2000
SSLC - undefined
ST. Mary's HSS Arakulam
Arakulam01-1998
Skills
- Network administration
- Infrastructure Management
- Palo Alto firewall Management
- Network Monitoring & Security
- Vendor Management
- SLA Management
- ITIL Process – Service Now
- Client Relationship Management
- Change Management
Certification
CCNA
Timeline
Sr. Tech Services Analyst
RR Donnelley India Outsource Pvt. Ltd.
01.2017 - Current
L2 Infra Support Engineer
RR Donnelley India Outsource Pvt. Ltd.
12.2011 - 12.2016
Desktop Support Engineer
Prudent Infotech (Franchisee of Wipro Infotech), Cochin
05.2008 - 09.2011
Hardware and Networking Engineer
Teresa Technologies Cochin (VSNL Channel Partner), Cochin
05.2007 - 05.2008
Hardware and Networking Engineer
Spider Techno Soft, Thodupuzha
04.2006 - 04.2007
Pre Degree - undefined
M.G. University
SSLC - undefined
ST. Mary's HSS Arakulam
B.Sc. - Electronics
M.G. University
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief Bibin Joseph