BIBIN MANI

• Coordinated maintenance activities to minimize downtime of equipment and facilities while adhering to strict safety guidelines.
• Oversee budget management for the department, optimizing resource allocation to maximize operational efficiency.
• Collaborated with airlines to maintain compliance with industry regulations and standards, ensuring safe operations at all times.
• Enhanced customer satisfaction levels with proactive problem-solving and timely resolution of complaints.
• Perform advanced, diversified, and confidential administrative and secretarial support. Handle a wide variety of situations and tasks involving the clerical and administrative functions of the office, such as,

Create Presentations and Spreadsheets

· Collaborate with the team to generate business presentations

· Prepare and distribute spreadsheets as needed

Compile Reports and Maintain Files

· Prepare charts and reports as required

· Ensure all files are complete and properly organized

· Establish and maintain efficient filing systems

Performing Administrative Tasks

· Follow Set Procedures

· Categorize and maintain manuals, invoices, and other source data

· Manage and coordinate travel needs

Research and Initiate Assigned Tasks

· Research information to support the team

· Proactively take on assigned tasks

Communication and Coordination

· Internal and External Communication

· Coordinate internal and external communications

· Respond to inquiries, complaints, and requests for information

Meeting Support and Documentation

· Attend meetings and take notes

· Coordinate travel arrangements

· Maintain records of communication

Document Management

· Oversee Document Creation and Distribution

· Ensure adherence to document control procedures

· Maintain an organized filing system

Collaborate with Cross-Functional Teams

· Facilitate the efficient flow of information and documents

· Act as a liaison between departments

Maintain Effective Communication

· Respond to inquiries and requests for information promptly

· Assist in following company procedures

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Resolved customer complaints by offering solutions and escalating issues when necessary.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
• Sales support

• Enhanced customer satisfaction by efficiently processing ticket transactions and providing accurate event information.