Bibinraj Baburaj
Administrative Manager
Kochi
Summary
Experienced professional with 15 years of diverse experience in Store Management, Administration, Customer Service, Collections, and Online Brand Management. Dedicated to expanding brand presence and deepening customer loyalty. Strong work ethic, self-starter, disciplined, and goal-oriented. Skilled in effective communication and problem-solving within structured environments. Seeking a position in an established and successful organization to contribute to continued growth and success. Able to work independently and consistently exceed goals. Transitioning into a new field to utilize transferable skills in providing innovative and efficient solutions. Committed to team success and organizational growth through adaptable and strategic thinking.
Overview
23
23
years of professional experience
5
5
Languages
Work History
Administrative and Public Relation Officer
Syntax Automation Solutions
Trivandrum
10.2023 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Assistant Team Lead
Mirum India Digital Pvt Ltd
Mumbai
01.2017 - 10.2023
- Company Overview: (Related to Social Media and Digital Marketing Industry)
- My responsibilities are to Initiate listening of the brand on social media, digital, web by creating and implementing strategies for creating positive reputation for a brand
- Supervising & motivating team members daily to ensure delegated task is accomplished on time
- ORM services entail various techniques that create a positive image in an organization online
- Got an opportunity to handle ORM of big brand like Reliance Digital, Blue Star India, Andhra Bank, Britannia ltd, Listerine, Sbi Life
- Collaborate with team to ensure that all complaints are tracked on social media and all consumer forum sites on the internet
- Coordinating with internal teams to ensure timely delivery on daily monitoring reports and escalations
- Creating and implementing strategies for creating positive reputation & Addressing real-time negative responses
- Competitive analysis and benchmarking
- Study the content posted on the brand social media channels and prepare responses basis the tonality
- Identify opportunities to interact with the online customer & Maintaining client relations
- Analyze listening reports, share relevant insights, updating trackers
- Managing in-house social media tool Radian6 to initiate listening and response management of the brand on social media / digital platforms & ensure QC of the deliverable
- Ensuring all complaints are tracked on social media and all consumer forum sites on internet
- Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels
- Maintain and develop the quality framework and reporting tools, perform quality and compliance audits
- Keeps client informed by submitting activity and results reports, such as daily reports, weekly report, and monthly analyses
- Proficient with social media analytics and reporting
- (Related to Social Media and Digital Marketing Industry)
Administrator and Marketing Manager
Syntax Automation Solutions
Trivandrum
04.2016 - 12.2016
- Responsible for general administration and perform all duties as required or assigned in professional effective and confidential manner
- Meeting and greeting clients and visitors to the office
- Prepare departmental correspondence, documents, reports, presentations
- Developing and implementing marketing strategies
- Identifying new customer, supporting sales and lead generation efforts
- Researching demand for the organization’s products and services
- Setup and maintain files and records
- Undertaking any other tasks/duties as may be reasonably required
Recovery Specialist
Altisource Business Solutions Pvt Ltd
Mumbai
08.2015 - 04.2016
- Worked for first party collection for American express
- Achieving assigned targets and goals
- Maintaining cordial relation with client
- Maintaining proper etiquette and followed proper rules and regulations
- Ensured all assigned task and reports done on time
Retail Store Manager Cum Supervisor
Bibin Tyres
Mumbai
05.2002 - 06.2015
- Maintain day to day affairs of the store
- Maximizing efficiency and protecting business integrity by applying operations policy and procedures
- Coordinating with Clients and supplier
- Maintaining good relationship with customer
- Maintaining accurate stock and inventory
- Developing and implementing marketing strategy to ensure targets are achieved
- Ensure smooth running of store
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Education
Advance Diploma - Management
ICFAI University
MumbaiBachelor of Commerce - B.com
Mumbai University
MumbaiMBA - Finance
ICFAI University
MumbaiSkills
- Customer Management
- Business Intelligence
- Client Relationship
- Liaison and Coordination
- Store Management
- Social Media
- Coaching and Mentoring
- Effective communication skills
- Organizing Skills
- Problem solving skills
- Leadership skills
- Good team player
- Multi-tasking & Manage Priorities
Team collaboration
Work coordination
Cultural awareness
Area Of Expertise
- Customer Management
- Business Intelligence
- Client Relationship
- Liaison and Coordination
- Store Management
- Social Media
- Coaching and Mentoring
- Emphasizing Excellence
Personal Information
- Current CTC: INR 395000+ Incentive & Perks
- Passport Expiry Date: Till 2025
- Date of Birth: 06/20/84
- Gender: MALE
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.
Timeline
Administrative and Public Relation Officer
Syntax Automation Solutions
10.2023 - Current
Assistant Team Lead
Mirum India Digital Pvt Ltd
01.2017 - 10.2023
Administrator and Marketing Manager
Syntax Automation Solutions
04.2016 - 12.2016
Recovery Specialist
Altisource Business Solutions Pvt Ltd
08.2015 - 04.2016
Retail Store Manager Cum Supervisor
Bibin Tyres
05.2002 - 06.2015
Advance Diploma - Management
ICFAI University
Bachelor of Commerce - B.com
Mumbai University
MBA - Finance
ICFAI University
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