Years of Program Management Experience
Biby George
Program Manager
Pune,MH
Summary
- PMP, CSM Certified IT Professional, with over 10+ years of rich experience in managing delivery and operations for large scale development and technology implementations with diversified technology platforms encompassing account planning, delivery management, customer management.
- Currently handling Portfolios in the Cards and Payments space for a large Fortune 500 client with a Portfolio size of 115 people and a revenue portfolio of over $10M in a year.
- Manage highly critical and complex Technology platforms for Global Clients Highly skilled in managing large Globally Distributed, cross functional teams with focus on High performance, Talent skill development, High billable utilization and Quality Delivery
- Collaborate and communicate with technology vendor partners to explore client partnerships and Innovation ideas to solve client problems.
- Accountable for all financial aspects of the Portfolio including Contract negotiation, Billing. Highly skilled in Client interactions across Geographies including India, US, UK and Canada clients. Discussions focused on Delivery and Client value.
- Good understanding of Agile, Cloud computing, DevOps, MicroServices, API Management.
- Over 7 years of international work exposure in USA and UK locations.
- Exposed to the entire sales cycle; including submitting RFIs, responding to RFPs, assess Project Portfolios, Deal Solutions and present the firm’s capabilities to potential Clients.
- Domain covers: Banking and Healthcare.
Overview
10
10
3
3
Certifications
Work History
Portfolio Director
INFOSYS LTD
Pune, India, Maharashtra
10.2007 - Current
- Client : American Express; Domain : Cards and Payments.
- Technology : Java / Big Data / Mainframe / .Net / OpenShift.
- Responsible for the end to end delivery of programs and projects in the Risk and Compliance Domain.
- Key Initiatives delivered include the Risk Platform Data Gateway, Loyalty Digital Transformation Program, International KYC
- Deliver on service commitments & ensuring the SLAs are achieved; participate in account plan / strategy; effectively manage all the delivery activities from offshore with responsibility for successful projects delivery, people development and client satisfaction.
- Responsible for client engagement, oversight of delivery, account financials, team management, performance and compensation management, issues escalation management, hiring and training needs management of all Domestic Clients.
- Responsible for the relationship with key stakeholders in each business line; Participating in Engagement level Reviews with client management and Infosys Management Teams.
- P&L Ownership for the portfolio with directly responsibility for the bottom line.
- Conducting customer satisfaction survey every quarter and end of major projects, analyze the findings and implement the action plan.
PROJECT LEAD
SYNTEL LTD
10.2000 - 09.2007
- Client : Humana ; Team Size: 80+
- Domain : Healthcare; Technology : Mainframe
- Humana Inc in Louisville, KY, USA is one of the largest managed health care companies. Humana offers coordinated health care through a variety of plans – health maintenance organizations, preferred provider organizations, point of service plans and administrative service products - to employer groups, government-sponsored plans and individuals.
- Responsible for the End-to-End Delivery Management: Effectively manage all the delivery activities with responsibility for successful projects delivery, people development and client satisfaction.
- Process Improvement & Quality Management : Be accountable for adherence to agreed SLAs ; Track metrics across all projects ; Ensure all required standards, processes, guidelines and methodologies are applied appropriately; Participate effectively in quality management activities as necessary.
- Responsible for Transition/Mobilization : Plan, Execute and Manage outsourcing activities (Identify the work to be transitioned to IDC, demand management, Knowledge transfer, Trainings etc)
Software Engineer
CGI Group
Mumbai, Maharashtra
01.1998 - 08.2000
- Projects: Year 2000 conversion, Maintenance projects for FINGERHUT corporation
- Technology: MVS OS 390, COBOL, JCL, DB2, IMS, CHANGEMAN
- Design and develop software solutions using Mainframe languages and tool sets like Cobol, JCL, DB2 and IMS.
- Design and development of the complete projects; Create WBS; Involved in activities/project estimates, Client interactions, requirements gathering & project documentations.
- Respond to customer change requests. Understand/Analyze and implement enhancements/change requests - Understand the requirements, Prepare High & Low level Design documents.
- Software coding / Unit & CIT Testing / Fix defects.
- Data base design; Write Stored procedures for back end data bases
Education
B.E (Bachelor of Engineering - Mechanical
Mumbai University
Skills
Program Management
Agile Development and Support
Financial Budget Planning
Change Management
Risk and Compliance
Talent Grooming, Reskilling and Mentoring
Client Relationship
Certification
CSM
Timeline
Portfolio Director
INFOSYS LTD
10.2007 - Current
PROJECT LEAD
SYNTEL LTD
10.2000 - 09.2007
Software Engineer
CGI Group
01.1998 - 08.2000
B.E (Bachelor of Engineering - Mechanical
Mumbai University