Bicky Sahu

• Handling quality operations for major two-wheeler OEMs: HMCL, HMSI, SMIPL, and IYM.
• Coordinating with OEM Quality and Service teams for warranty issues, field failures, and technical resolution.
• Managing warranty parts investigation and customer complaint analysis.
• Performing Root Cause Analysis (RCA) and implementing corrective & preventive actions (CAPA).
• Working closely with internal Bosch quality team for product improvement and customer satisfaction.
• Supporting OEM service teams and dealers with diagnostics and technical validation.
• Monitoring warranty trends and maintaining detailed quality reports in Excel.
• Preparing technical investigation reports and ensuring timely closure of issues.
• Conducting joint investigations with OEMs and ensuring Bosch quality standards compliance.

• Provide warranty support for Bosch Diesel Pumps and RM Products, ensuring smooth claims processing.

• Conduct audit inspections at workshops to maintain service quality and compliance with Bosch standards.

• Diagnose and resolve technical issues faced by workshops, offering effective troubleshooting solutions.

• Deliver technical training to workshop personnel based on their specific needs, improving service efficiency.

• Maintain detailed reports on service activities, audits, and training sessions for continuous improvement.

• Attend service camps organized by OECD, providing on-site support and technical assistance.

• Participate in Joint Investigations as required, collaborating with stakeholders to resolve complex issues.

• Ensure proper inventory management of warranty parts - coordinating with supply chain teams to avoid shortages or delays.

• Participated in and attended meetings or seminars to obtain information for use in training programs.

• Conducted needs assessments of learners, identifying knowledge gaps to be addressed through training curriculum.

• Facilitated virtual training sessions for clients and company personnel.

• Organized and maintained detailed records of training activities, including participant feedback.

• Conducted safety training related to workplace safety and operations.

• Adapted teaching methods based upon learner needs or preferences identified during initial assessment process.

• Communicated with developers on new features, bugs and customer comments.

• Demonstrated proper use of software tools and techniques to trainees.

• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.