Microsoft Excel
Bidhayak Acharyya
Business Process Analyst (India) Q2C Process
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 15 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Ambitious Business Process Analyst aiming in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Business Process Analyst
Agilent Technologies (International)Pvt. Ltd.
12.2006 - 11.2023
- Analyzed and assessed functional and organizational activities.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Assessed business processes and identified ways to boost improvement.
- Optimized core processes to improve business performance and operational agility.
- Maintained strong working knowledge of ERP, SAP ECC SD and business intelligence tools and operational features.
- Collaborated with upper management to drive strategy and implement new processes.
- Optimized data access and storage to improve performance of analytics systems.
- Designed and developed data pipelines to acquire, clean and process data.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed and implemented data governance policies and procedures.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Implemented business intelligence solutions to increase operational efficiency.
- Provided consultancy as a functional lead for various projects world wide
- Provided support in testing in integration of new business & implementation.
Education
Bachelor of Science - Science Education
06.1993 - 07.1994
B.Sc. (2nd class) from Arya Vidyapeeth College, Guwahati under Gauhati University, Guwahati. in 1994 with Physics, Chemistry & Mathematics.
Skills
Effective communication
Accomplishments
- Used Microsoft Excel to develop customer contact data tracking spreadsheets.
- Collaborated with team of 100 (India) in the Implementation of Project India GST.
- Collaborated with team of 180 (EMEAI) in the development of Project Pandora.
- Documented and resolved freight surcharge introduction which led to increased revenue.
- Awarded with the prestigious Be-Agile award in Sept 2018
- Awarded with a trip to Barcelona, Spain in November 2023 for project OneConnect (C4C) training & implementation.
- ISO Audit passed with no comments, as a QMS lead for India.
Software
SAP ECC SD module
CPQ
SAP C4C cloud environment
SAP SB (Subscription billing) module
Overview of SAP CRM
Certification
CI Graduate - Agilent Technologies - 2022
Interests
Reading
Listening to Music
Gardening
Watching movies
Timeline
CI Graduate - Agilent Technologies - 2022
11-2022
Business Process Analyst - Agilent Technologies (International)Pvt. Ltd.
12.2006 - 11.2023
Guwahati University - Bachelor of Science, Science Education
06.1993 - 07.1994
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