Bidhya Chhetri

- Managed, configured, and supported enterprise storage and backup technologies, including SAN, NAS, tape systems, and backup solutions, ensuring seamless operations across diverse environments.
- Performed advanced troubleshooting on Windows and Linux systems using command-line tools (PuTTY/SSH) to diagnose and resolve performance and availability issues.
- Monitored and resolved network connectivity and protocol-level issues (TCP/IP, DNS, DHCP, HTTP/HTTPS) to maintain reliable backup, replication, and recovery operations.
- Diagnosed and fixed BIOS/UEFI configuration issues and complex system boot problems impacting server and storage availability.
- Troubleshot cloud-based and hybrid storage architectures, with hands-on experience in HPE GreenLake Block Storage, ensuring optimal performance, scalability, and reliability for enterprise customers.
- Contributed to a major edge-to-cloud conversion project during the introduction of HPE GreenLake, supporting the onboarding of devices and enabling smooth adoption of the new architecture.
- Supported business growth initiatives by contributing to contract renewals and recommending strategic storage and backup upgrades aligned with customer needs.