Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Bidhya Sagar Nepal

Bidhya Sagar Nepal

Sennior Consultant
Bangalore

Summary

Experienced client service specialist with a track record of achieving KPIs, competence at membership policy administration, adaptable process handling, and interdepartmental interaction. I am proficient in business tools, flexible with remote work, and knowledgeable in cryptocurrency interfaces and projects involving the Music NFT Domain and Payment Gateway service. Effective in managing customer inquiries across several channels, providing technical support, managing data, collaborating, and reviewing user comments.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Senior Consultant

IntouchCX
Bangalore
10.2021 - 09.2023
  • Effectively manage customer queries across diverse social media platforms such as Twitter and Discord, ensuring timely responses and resolution of technical issues.
  • Proficient in cryptocurrency technologies and payment gateway integration, with a strong background in handling transactions, security, and user experience within the crypto space.
  • Provide proficient technical support to address a range of customer concerns and problems, demonstrating a strong understanding of the products or services offered.
  • Maintain organized Google sheets to track user activities, enabling data analytics and informed decision-making in the future.
  • Engage in collaborative efforts with similar projects to leverage synergies and achieve mutual advantages, fostering a sense of cooperation in the industry.
  • Well-versed in using customer support tools such as Freshdesk, Zendesk, and Colossus to provide efficient and responsive customer service in crypto and fintech projects.
  • Knowledgeable about Know Your Customer (KYC) procedures and adept at utilizing KYC tools like SUMSUB to ensure compliance and security in financial and blockchain projects.
  • Experienced in working on projects involving Non-Fungible Tokens (NFTs), blockchain technology, smart contracts, and the emerging Music Metaverse space, providing valuable insights and technical expertise in these areas.
  • Regularly review and summarize user feedback , facilitating insights into user experiences and areas for improvement.
  • Reviewing the user's quests on the Zeally and On3 platforms.

Client Support Specialist

Axa Business Services
Bangalore
04.2017 - 10.2020
  • Consistently achieved daily work targets while meeting key performance indicators (KPIs).
  • Successfully set up new membership policies across different categories (e.g., individual, SME, Large Corporate) and maintained regular communication with the Underwriting Team for policy setup.
  • Managed over 15 distinct processes related to various membership functions, ensuring accuracy and efficiency.
  • Accurately modified and corrected customer details in different business applications as per broker instructions, while handling multiple work request mailboxes.
  • Acted as a Single Point of Contact (SPOC) between the membership and claims teams, facilitating seamless communication.
  • Utilized various business application tools like Actisure, Crest, Citrix Vdi, and Nexus, demonstrating proficiency in healthcare insurance functionalities.
  • Delivered quick turnaround times, received client appreciation, and actively participated in organizational activities, including socio-cultural events, seminars, and soft skills modules. Adapted to remote work during the pandemic and contributed process improvement ideas.

Education

Bachelor of Business Management - Finance

Reva Institute of Management Studies
Bnagalore
05.2013 - 05.2016

Skills

    Open AI, Blockchain technology, Music NFTs, NFTs

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Hobbies

  • Football
  • Music
  • Travelling

Timeline

Senior Consultant

IntouchCX
10.2021 - 09.2023

Client Support Specialist

Axa Business Services
04.2017 - 10.2020

Bachelor of Business Management - Finance

Reva Institute of Management Studies
05.2013 - 05.2016

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Bidhya Sagar NepalSennior Consultant