BIJAL KANAKIA
Country Head - IT Services Sales
Mumbai
Summary
Executive Summary
Results-driven Country Manager with over 25 years of experience in IT Services sales, possessing a proven track record of driving revenue growth, building strong relationships with clients, and leading high-performing teams. Skilled in strategic sales planning, market analysis, relationship building, negotiation, product knowledge, sales forecasting, team leadership, CRM software proficiency, data analysis, and regulatory compliance. Proven ability to exceed sales targets, develop and execute comprehensive sales strategies, and lead cross-functional teams to achieve business objectives. Adept at navigating complex sales environments, identifying new business opportunities, and fostering long-term partnerships with clients. Possesses a deep understanding of the IT Services industry, with expertise in selling enterprise solutions and a strong network of contacts across the region. A strategic thinker with excellent communication, presentation, and analytical skills, able to thrive in fast-paced environments and drive business growth through innovative sales strategies and effective team management. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Head - Platform Services
Teqsys Consulting & Services LLP
08.2022 - Current
- Leadership team member
- Responsible for P & L of IT enterprise third party maintenance. across Pan India.
- Relationship with 200 + channel partners across India
- Responsible to handle key accounts
- Team management
- Business Plans & Strategies
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
Country Sales Manager
Solid Systems Global
06.2017 - 09.2021
- Established annual sales objectives by forecasting potential revenues based on past performance data and industry trends.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented cross-selling initiatives, increasing average transaction values across existing customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
BU Head - Services Sales
Orient Technologies Pvt. Ltd.
11.2011 - 06.2017
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Regional Service Delivery Head
Precision Infomatic ( M ) Private Limited
10.2009 - 10.2011
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed resources effectively to avoid unnecessary delivery delays.
- Coordinated logistics operations for efficient scheduling, routing, and tracking of deliveries.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Developed detailed project plans that clearly outlined goals, timelines, responsibilities, resources needed.
- Analyzed data trends related to delivery performance for enhancing efficiency levels across the organization.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
- Improved delivery efficiency by streamlining processes and implementing best practices.
- Cultivated a positive work culture promoting open communication channels among employees at various levels throughout the company hierarchy.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Conducted regular reviews of ongoing projects to identify potential risks and implement mitigation strategies accordingly.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
Service Manager
Orient Technologies Private Limited
06.2007 - 09.2009
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Negotiated with vendors to secure best prices for parts and supplies.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Monitored service staff performance and provided feedback for improvement.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Established team priorities, maintained schedules and monitored performance.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
Proprietor
Compucare
01.1999 - 03.2007
- Signed over new accounts by formulating business plans and launching new company services.
- Maximized resource utilization, reducing waste while increasing overall operational efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Evaluated suppliers to maintain cost controls and improve operations.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Formulated business plan to launch company services and signed new accounts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and managed relationships with vendors and suppliers.
Business Partner
Binary Systems
01.1997 - 12.1998
- Networked with other professionals and organizations to expand contacts and opportunities.
- Contributed to increased revenue generation by designing targeted marketing campaigns that resonated with customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated contracts with partners to give equitable terms to all parties.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Implemented processes to enforce compliance with partner agreements.
- Interacted well with customers to build connections and nurture relationships.
Head of Technical Services
Icon Infotech Private Limited
01.1994 - 11.1996
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Championed the adoption of emerging technologies to maintain a competitive edge in the marketplace.
- Managed budgets and resources effectively, ensuring optimal allocation to support department goals and objectives.
- Managed life cycle replacement of hardware and software.
- Improved overall technical services efficiency by implementing streamlined processes and innovative solutions.
- Developed a comprehensive training program for new hires, resulting in increased staff competency and reduced onboarding time.
- Established strong relationships with vendors, negotiating favorable contracts for cost savings and improved service levels.
- Devised strategies that resulted in decreased turnaround time on projects by improving interdepartmental collaboration.
- Handled multiple high-priority initiatives simultaneously while maintaining successful project completion rates.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
Trainee Customer Support Engineer
Up-time Computer Services
03.1992 - 10.1993
- Promptly responded to inquiries and requests from prospective customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed and updated databases to handle customer data.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
N.M.I.M.S.
Mumbai, India 06.1994 - 06.1995
B. E. ( Computer Engineering ) - Computers
D Y Patil College of Engineering
Kolhapur, India 04.2001 -
H.S.C. - Science Education
M.V.L.U. College
Mumbai, India 04.2001 -
S.S.C. -
N.D. Bhuta High School
Mumbai, India 04.2001 -
Skills
Certification
Microsoft Certifiled System Engineer ( MCSE )
Singing , Music , Cricket etc..
I have strong passion for music & singing.
I love watching cricket
Timeline
Head - Platform Services
Teqsys Consulting & Services LLP
08.2022 - Current
Country Sales Manager
Solid Systems Global
06.2017 - 09.2021
BU Head - Services Sales
Orient Technologies Pvt. Ltd.
11.2011 - 06.2017
Regional Service Delivery Head
Precision Infomatic ( M ) Private Limited
10.2009 - 10.2011
ITIL
05-2008
Service Manager
Orient Technologies Private Limited
06.2007 - 09.2009
Microsoft Certifiled System Engineer ( MCSE )
09-2005
B. E. ( Computer Engineering ) - Computers
D Y Patil College of Engineering
04.2001 -
H.S.C. - Science Education
M.V.L.U. College
04.2001 -
S.S.C. -
N.D. Bhuta High School
04.2001 -
Proprietor
Compucare
01.1999 - 03.2007
Business Partner
Binary Systems
01.1997 - 12.1998
High School Diploma -
N.M.I.M.S.
06.1994 - 06.1995
Head of Technical Services
Icon Infotech Private Limited
01.1994 - 11.1996
Trainee Customer Support Engineer
Up-time Computer Services
03.1992 - 10.1993
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