Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BIJAL PANDYA

BIJAL PANDYA

AHMEDABAD

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

6
6
years of professional experience

Work History

IT Assistant

Freelencer
Gandhinagar
02.2023 - Current
  • Monitored system performance to ensure optimal availability of services.
  • Performed regular backups of critical systems using backup software tools.
  • Implemented new technologies to improve system reliability and efficiency.
  • Provided technical guidance to staff members regarding best practices in IT operations.

IT Assistant

INDOTEX INTERNATIONAL TECHNOLOGIES
DUBAI
05.2020 - 02.2023
  • Provided technical support to staff and customers in person, over the phone, and via email.
  • Resolved printer, scanner, fax machine related problems.
  • Performed daily checks of server logs for errors or anomalies.

Assistant IT Executive

AMPHI TECHNOLOGY
DUBAI
07.2018 - 05.2020
  • Managed user accounts, passwords, file permissions, and access rights.
  • Developed and implemented system security policies.
  • Created reports on the status of IT infrastructure components.

Education

BECHLOR oF ENGINEER - COMPUTER

Sal Institute of Technology And Engineering
AHMEDABAD
03.2020

GSHEB - SCIENCE

GUJARAT HIGHER SECONDARY BOARD
AHMEDABAD
03.2011

Skills

  • Relationship Building
  • Problem Solving
  • Decision Making
  • Networking Events
  • Staff Training and Development
  • Customer Complaint Resolution
  • Calm and Professional Under Pressure
  • Database Administration
  • Software Installation
  • Issue and Complaint Resolution

Languages

  • ENGLISH
  • HINDI
  • GUJARATI

Timeline

IT Assistant

Freelencer
02.2023 - Current

IT Assistant

INDOTEX INTERNATIONAL TECHNOLOGIES
05.2020 - 02.2023

Assistant IT Executive

AMPHI TECHNOLOGY
07.2018 - 05.2020

BECHLOR oF ENGINEER - COMPUTER

Sal Institute of Technology And Engineering

GSHEB - SCIENCE

GUJARAT HIGHER SECONDARY BOARD

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