BIJAL PATEL
43 Pleasant View Dr, Piscataway,NJ ,United States
Summary
Skilled Bank Operations Manager with broad experience in managing banking operations, compliance, and risk management. Strong leadership skills achieved through directing teams to meet strategic objectives while maintaining high customer satisfaction. Skilled in streamlining processes and systems to increase efficiency. Made significant impact by improving operational workflows, reducing costs, and enhancing the overall customer experience in previous roles.
Overview
12
12
years of professional experience
Work History
Bank Operations Manager
Kotak Mahindra Bank Ltd
03.2023 - 01.2025
- Conducted regular audits of bank transactions and records to ensure accuracy.
- Maintained up-to-date knowledge of banking products and services offered by the institution.
- Assisted in developing strategies for improving customer service levels.
- Established effective working relationships with other departments within the organization.
- Monitored customer accounts to identify suspicious activity and fraud prevention.
- Analyzed internal control reports to ensure compliance with regulations.
- Supervised daily activities of the bank's operational staff.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Ensured all cash drawers were balanced on a daily basis prior to closing time.
- Worked closely with branch managers to develop new programs that would benefit customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Deputy Branch Manager
ICICI Bank Ltd
05.2022 - 03.2023
- Identified, evaluated and managed strategic risks and opportunities
- Ensured compliance with organisation and industry policies and procedures
- Increased the overall productivity of the branch by implementing relevant
- Employee training, budgeting effectively, eliminating inefficiencies
- Maintained fruitful relationships with current customers and establish good relationships with new ones
- Developed and oversee sales and marketing strategies
- Managed daily operations, especially customer service and finance activities, and make improvements as needed
Personal Banker Authoriser
HDFC Bank Ltd
07.2021 - 05.2022
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Communicated professionally with colleagues, freelancers and clients
- Increased efficiency and team productivity by promoting operational best practices
- Led and conducted reviews of branch policies and procedures for compliance
- Balanced operational awareness with customer focus
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
- Implemented initiatives to improve customer satisfaction and increase repeat business
Teller Authorizer
HDFC Bank Ltd
07.2019 - 06.2021
- Processed customer transactions promptly, minimizing wait times
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
- Examined tellers' reports of daily transactions for accuracy
- Reviewed operational and security reports to identify possible hazards or security breaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Supervised work of contracted employees to keep on task for timely completion
Welcome Desk / Teller
HDFC Bank Ltd
12.2014 - 06.2019
- Participated in team-building activities to enhance working relationships
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Logged cashier's checks and other transactions to maintain accurate account records
- Provided customer records, account statements and copies of checks
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
Sales Executive
India Infoline Finance Ltd
06.2013 - 07.2014
- Implemented sales strategies that established relationships with Realtor and CPAs
- Explained different types of loans pertaining to client situations
- Built networking and referral systems through Realtor and title companies
- Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing
- Met with applicants to obtain information for loan applications and answer questions about process
Education
MBA - FINANCE
Sikkim Manipal University
01-2015
BBA - General
Dharmsinh Desai University
01-2013
Skills
- Compliance, banking laws and Relationship building and management
- Excellent time management skills
- Business Development
- Sales expertise
- Compliance reviews
- Employee Development
- Strong team-builder
- Microsoft Office
References
REFERENCE : Reference will available on request
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Gujarati
Proficient
C2
Timeline
Bank Operations Manager
Kotak Mahindra Bank Ltd
03.2023 - 01.2025
Deputy Branch Manager
ICICI Bank Ltd
05.2022 - 03.2023
Personal Banker Authoriser
HDFC Bank Ltd
07.2021 - 05.2022
Teller Authorizer
HDFC Bank Ltd
07.2019 - 06.2021
Welcome Desk / Teller
HDFC Bank Ltd
12.2014 - 06.2019
Sales Executive
India Infoline Finance Ltd
06.2013 - 07.2014
MBA - FINANCE
Sikkim Manipal University
BBA - General
Dharmsinh Desai University
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