Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Work Availability
Quote
Timeline
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Bijal Solanki

Bijal Solanki

Mumbai

Summary

Highly motivated and skilled professional with a proven track record of success, adeptly transitioning from a Process Associate role at Ocwen Financial PVT LTD to a CA\IT Consultant at Dhanesha Consultancy. Known for meticulous attention to detail and exceptional efficiency in managing high workloads, I have showcased expertise in handling tax-related forms, calculating balance sheets, and facilitating ITR filings. Proficient in Office 365 applications, including Teams, Exchange Online, OneDrive, and SharePoint, I provide valuable technical support and troubleshooting, resolving issues with ease. Recognized for mentorship and guidance to new joiners, I excel in dynamic environments, delivering high-quality results while maintaining unwavering commitment to excellence. A dependable and driven individual, I am poised to elevate productivity and streamline processes, making me a valuable resource for any project demanding technical excellence and outstanding results.

Overview

9
9
years of professional experience

Work History

System Engineer L3

Wipro Technologies
Mumbai
05.2018 - Current
  • Joined Wipro DO&P as an L1 engineer and was a part of Microsoft Support team.
  • Helped customers with Office 365 application and product issues. (Mailbox, Teams, OneDrive, SharePoint)
  • Was promoted as Migration Engineer and was transferred from Wipro DO&P to Wipro Technologies on 1st Feb 2020.
  • Successfully Migrated Lotus notes mailboxes to Office 365 with the help of Quest Migrator tool.
  • Post completion of Migration was promoted as L2 and moved to Olympus BAU support team.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Maintained servers, software and operating system equipment.
  • Provided exemplary helpdesk service and support to assist customers with Office 365 Applications.
  • Promoted as System engineer L3 \ EMEA region lead and started with below activities.
  • Provided needs assessment, systems analysis, troubleshooting and resolution.
  • Assisted remote employees and made recommendations on handling Mailbox, Teams, One-Drive, SharePoint problems at home offices.
  • Provided status updates about Change to keep upper management informed and to reach goals.
  • Planned, implemented and integrated updated system-oriented Changes by following ITIL process.
  • Provided exemplary L3 support to assist customers.
  • Helped resolving P1-P2 incidents by collaborating with Messaging and other technology towers and teams.

Consultant - CA\IT

Dhanesha Consultancy
Mumbai
01.2016 - 01.2018
  • Maintained positive working relationship with fellow staff and management.
  • Filled IT returns of working clients.
  • Helped everyone with installations of Office Apps and setting up small network between local computers.
  • Helped in daily Windows 10 technical Issues.
  • Learned about Balance sheets and managing Taxation.

Process Associate

Ocwen financial Solutions PVT LTD (Magna Infotech))
Mumbai
02.2015 - 12.2015
  • Verified documents and analyzed data in response to queries regarding mortgage applications.
  • Developed and maintained process documentation providing enterprise-level analysis and operational insights.
  • Filling Mortgage 5000 forms on a daily basis.
  • 100 % accuracy in filling the forms.
  • Was promoted and started training the new hires about how to file the forms.

Education

Bachelor of Commerce - Financial Accounting

Thakur Collage of Science and Commerce
Mumbai
03.2014

Higher Secondary Certificate - Commerce

T.S Bafna
Mumbai
02.2011

Secondary School Certificate -

St Xavier High School
Mumbai
03.2009

Skills

  • System Engineering
  • Technical Support
  • IT Management
  • Troubleshooting
  • Technical Writing
  • Proficient in Microsoft Office 365
  • Proficient in Exchange Online, Teams, One-Drive, SharePoint troubleshooting and implementation

Languages

Gujarati
First Language
English
Advanced
C1
Hindi
Proficient
C2
Marathi
Upper Intermediate
B2

Hobbies

  • Dancing
  • Listening to Songs.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

System Engineer L3

Wipro Technologies
05.2018 - Current

Consultant - CA\IT

Dhanesha Consultancy
01.2016 - 01.2018

Process Associate

Ocwen financial Solutions PVT LTD (Magna Infotech))
02.2015 - 12.2015

Bachelor of Commerce - Financial Accounting

Thakur Collage of Science and Commerce

Higher Secondary Certificate - Commerce

T.S Bafna

Secondary School Certificate -

St Xavier High School

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Bijal Solanki