BIjali Mondal Guria
kolkata
Summary
Experienced NOC Network Engineer with over seven years of experience in system/network monitoring, troubleshooting, and performance optimization. Expert in network analysis and problem-solving.
Overview
8
8
years of professional experience
Work History
Senior Technical Analyst
Hexaware
Hyderabad
08.2024 - Current
- Detect, diagnose, and resolve network incidents, and service interruptions.
- Escalate complex issues to Tier II/III support, or relevant departments.
- Document incidents, actions taken, and resolutions in a ticketing system.
- Monitor network systems, servers, and telecommunications infrastructure.
- Support the configuration, deployment, and maintenance of network devices.
- Follow standard operating procedures (SOPs), and contribute to their improvement.
- Maintain detailed records of network configurations, changes, and incidents for future reference.
- Analyze network performance and make recommendations for improvements, such as reconfiguring devices or optimizing routing.
- Communicate with internal teams and external vendors for issue resolution.
|NOC Network Engineer
Wipro Technologies
Pune
10.2017 - 08.2024
- 6 years of experience as a network data administrator at WIPRO Technologies.
- Responsible for providing first-level support for the company's WAN infrastructure: MPLS backbone, Internet access, last-mile distribution to customers, and diverse core and edge networks.
- Daily responsibilities include monitoring, incident management, and their resolution.
- Monitor and raise a ticket for alarms, and solve problems related to network incidents.
- Log incidents and track them with international and local service providers via phone call, email, or carrier support portal.
- Perform initial analysis and mitigation for any network outage.
- Act as the first line of support for network outages, liaising and collaborating with internal customers, vendors, and internal support or engineering groups.
- Perform Network Operational Testing procedures for new devices deployed in the network.
- Follow the established incident process and open conference calls for involving multiple teams in service recovery calls.
- Basic knowledge of network protocols such as RIP, EIGRP, BGP, OSPF, HSRP, VRRP, and Spanning Tree.
- Experience with ticketing systems and real-time monitoring tools.
Education
Master of Science - M.Tech in Computing System & Infrastructure
Birla Institute of Technology & Science
Pilani11-2022
Bachelor of Science - BSC(IT)
Punjab Technical University
Kolkata01-2016
Skills
- Network Troubleshooting
- Problem Solving
- Tracking Issues Reporting & Documentation
- Incident Handling
- Understand routing & switching
- Monitoring infrastructure
- Support in change management
- 24/7/365 support
- Monitoring Tools - Orion, Velocloud, Moogsoft, Silverpeak
- Incident management ServiceNow, ETMS
Timeline
Senior Technical Analyst
Hexaware
08.2024 - Current
|NOC Network Engineer
Wipro Technologies
10.2017 - 08.2024
Master of Science - M.Tech in Computing System & Infrastructure
Birla Institute of Technology & Science
Bachelor of Science - BSC(IT)
Punjab Technical University
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