Bijan Singh

• Managing New Transitions of Processes: Lead and oversee the transition of new processes, ensuring alignment with organizational goals and client requirements.
  Develop and implement transition plans, monitor progress, and address challenges to ensure successful handovers.
  Collaborate with cross-functional teams to streamline integration and ensure knowledge transfer.
  
• Daily Operations Management: Oversee day-to-day operations to maintain efficiency, quality, and adherence to key performance metrics.
  Monitor workflows, identify bottlenecks, and implement process improvements to enhance productivity.
  Foster a positive and motivated team environment, ensuring alignment with organizational values.
  
• Client Relationship Management: Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
  Build and nurture strong relationships with stakeholders to understand their needs, and deliver value-added solutions.
  Provide regular updates and insights to clients on project progress, performance metrics, and business outcomes.
  
• Leadership and Team Management: Supervise and mentor team members, providing guidance to meet individual and team goals.
  Identify training needs, and facilitate skill development to build a high-performing team.
  Drive a culture of accountability, collaboration, and continuous improvement.
  
• Strategic Planning and Execution: Support senior management in developing and executing strategic plans to achieve business objectives.
  Analyze operational data to identify trends and opportunities for optimization.
  Contribute to policy development, ensuring compliance with organizational standards and best practices.
  

Process Associate.|Order Management.|2012 – March 2014.

• Executed daily operations in order management, ensuring accuracy and timely processing of customer orders.
• Coordinated with cross-functional teams to address order discrepancies, and streamline workflows.
• Monitored inventory levels, and collaborated with stakeholders to maintain supply chain efficiency.
• Maintained detailed documentation and reports to track order lifecycle and performance metrics.
• Delivered high-quality support, ensuring adherence to service-level agreements, and customer satisfaction.