Jira
BIJAY S R
Business Analyst
Bengaluru,India
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
BUSINESS ANALYST
ORACLE, HIREGENICS INDIA LLP
Bengaluru, INDIA
06.2021 - 05.2023
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Surveyed clients to ascertain requirements and expectations for product.
- Collaborated with stakeholders to define project objectives and criteria.
- Executed analysis of risks and identified risk mitigation strategies.
- Performed gap analysis to identify areas of improvement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
ACCOUNT MANAGER
PROVERNE SOLUTIONS
BENGALURU
10.2019 - 11.2020
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
DELIVERY MANAGER
AFORE CYBERSEC
Bengaluru, KA
08.2017 - 03.2019
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Contacted suppliers and vendors about issues with deliveries or products.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Supervised delivery staff and general productivity.
- Fielded customer questions and complaints and rectified issues.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
TEAM MANAGER
CAPITA INDIA
Bengaluru, KA
03.2016 - 05.2017
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on [Quarterly] basis and coached and trained [36] team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Coordinated team collaboration to share ideas and build best practices.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
OPERATIONS MANAGER
PEOPLE HEALTH SERVICES
Bengaluru, KA
01.2012 - 01.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
BUSINESS DEVELOPMENT ANALYST
REDIYE SOLUTIONS
09.2010 - 09.2011
TECHNICAL LEAD
HEWLETT PACKARD
BENGALURU
01.2004 - 08.2010
CUSTOMER SERVICE LEAD
SIEMENS SHARED SERVICES
BENGALURU
10.2002 - 12.2003
Education
BSC (COMPUTER SCIENCE) -
BHS COLLEGE
04.1998 - 06.2001
Skills
Team Management & Resource Managementundefined
Additional Information
- AWARDS & RECOGNITION , Was recognized for the project delivery by the top management team of TKM. Won an appreciation award for best customer service
Software
HPSM
Timeline
BUSINESS ANALYST
ORACLE, HIREGENICS INDIA LLP
06.2021 - 05.2023
ACCOUNT MANAGER
PROVERNE SOLUTIONS
10.2019 - 11.2020
DELIVERY MANAGER
AFORE CYBERSEC
08.2017 - 03.2019
TEAM MANAGER
CAPITA INDIA
03.2016 - 05.2017
OPERATIONS MANAGER
PEOPLE HEALTH SERVICES
01.2012 - 01.2016
BUSINESS DEVELOPMENT ANALYST
REDIYE SOLUTIONS
09.2010 - 09.2011
TECHNICAL LEAD
HEWLETT PACKARD
01.2004 - 08.2010
CUSTOMER SERVICE LEAD
SIEMENS SHARED SERVICES
10.2002 - 12.2003
BSC (COMPUTER SCIENCE) -
BHS COLLEGE
04.1998 - 06.2001
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