Bijayalaxmi Jena
Bhubaneswar
Summary
Goal-driven Assistant Store Manager with [3]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
2
2
years of professional experience
Work History
Asst. Store Manager
Baazar Retail Pvt Limited
Kolkata
10.2021 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
MBA - Operations Management
BIITM
Bhubaneswar01-2019
Skills
- Store Merchandising
- Report Generation
- Operations Management
- Customer Service Management
- POS Systems
- Shift Scheduling
- Revenue Generation
- Promotional planning
- Team Development
- Retail Inventory Management
- Store operations oversight
- Performance Reviews
- Shift checklists
- Loss Prevention Procedures
- Team Leadership
- Operational Efficiency
- Inventory Management
- Recruiting and Hiring
Accomplishments
- Best Emplloyee for the 3rd Quarter of 2023
- Most Punctual Employee of teh month ( 5th Time Awarded in a FY )
Affiliations
Key Qualifications & Responsibilities
Implemented a customer service initiative that increased repeat business by 20%.
Oversaw a team of 45 employees, providing training and performance evaluations.
Managed inventory and supply orders.
Researched market trends to discover which products are in high demand.
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Asst. Store Manager
Baazar Retail Pvt Limited
10.2021 - Current
MBA - Operations Management
BIITM
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