DRIVING
BIJEESH B S
SECURITY IN CHARGE
TRIVANDRUM
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
SECURITY IN CHARGE
NAKSHATRA RESIDENCY
03.2015 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
SENIOR COUNTER SALES EXCECUTIVE
Muthoot Capital Services
10.2014 - 02.2019
- Increased customer satisfaction by providing efficient and friendly service at counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained clean and organized counter area, ensuring pleasant environment for customers.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Professionally answered telephones and responded to customer inquiries.
- Reacted calmly during times of highly stressed or emergency situations.
Customer Service Manager
HERO SREE BHADRA MOTORS
08.2012 - 09.2014
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within organization.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - BOTANY
MG COLLEGE
Trivandrum, India 06.2006 - 03.2009
BOARD OF HIGHER SECONDARY EXAMINATION - SCIENCE
SNHSS
UZHAMALAKKAL 06.2004 - 03.2006
SSLC -
GOVT V&HSS
ARYANAD 06.2003 - 03.2004
Skills
Access Control
Crime Prevention
Emergency Management
Emergency Response
Visitor tracking
CCTV Surveillance
General security
Incident Reporting
Investigation documentation
Metal detector operation
Patrol operations
Security Screenings
Crisis Management
Surveillance
Interests
CRICKET
LISTENING MUSIC
Timeline
SECURITY IN CHARGE
NAKSHATRA RESIDENCY
03.2015 - Current
SENIOR COUNTER SALES EXCECUTIVE
Muthoot Capital Services
10.2014 - 02.2019
Customer Service Manager
HERO SREE BHADRA MOTORS
08.2012 - 09.2014
Bachelor of Science - BOTANY
MG COLLEGE
06.2006 - 03.2009
BOARD OF HIGHER SECONDARY EXAMINATION - SCIENCE
SNHSS
06.2004 - 03.2006
SSLC -
GOVT V&HSS
06.2003 - 03.2004
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