Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Achievements
Timeline
AdministrativeAssistant

BIJESH P

Retail Branch Banking Professional
CALICUT,Kerala

Summary

Results-driven [Job Title] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Smart professional with talents in planning, budgeting and forecasting. Reliable Finance Manager focused on KPI oversight and mentoring employees in data processes. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Overview

3
3
Languages
5
5
Certifications
6
6
years of post-secondary education
18
18
years of professional experience

Work History

Branch Head

Axis Bank Ltd
Calicut, Kerala
09.2018 - Current
  • Increased overall annual sales [Number]% by incorporating several quality process improvements within branch.
  • Supportively directed team of [Number] [Job title]s, consistently improving performance and efficiency to maximize operational results.
  • Supervised work of [Number] [Job title]s and [Number] [Job title]s.
  • Closed average of [Number] loans per month.
  • Motivated staff to exceed quotas consistently through [Action] and [Action].
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Completed [task] to ensure compliance with relevant [type] regulations.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Branch Head

ESAF Small Finance Bank
Perintalmanna, Kerala
12.2017 - 08.2019
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Increased monthly staff retention rate after implementing new training programs.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Engaged employees in business processes with positive motivational techniques.
  • Developed prospects for new loans though weekly cold calling.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.

Deputy Branch Manager

ICICI Bank Ltd
CALICUT, Kerala
09.2012 - 11.2017
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.

Branch Operations Manager

Dhanlaxmi Bank Ltd
Bangalore, Karnataka
06.2010 - 08.2012
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Set up and supervised cash shipments.
  • Completed daily Bank Secrecy Act reports.
  • Cooperated with [Type] teams and [Job title]s to devise efficient marketing strategies and meet company objectives.
  • Performed [Timeframe] compliance checks.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.

Branch Operations In-charge

TATA AIA Life
CALICUT, Kerala
10.2005 - 05.2010
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled [number] calls per [timeframe] to address customer inquiries and concerns.
  • Developed team communications and information for meetings.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and maintained courteous and effective working relationships.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Delivered [product or service] to customer locations within specific timeframes.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Completed [task] to ensure compliance with relevant [type] regulations.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Carried out day-day-day duties accurately and efficiently.

Associate

SBI Life Insurance Co.Ltd
CALICUT, Kerala
03.2004 - 10.2005
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Enhanced production of [Product or Service] by [Action] to exceed goals.
  • Developed [Number] effective improvement plans in [Year].
  • Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
  • Evaluated performance and policies against metrics.
  • Generated reports of findings to help management with making key decisions.
  • Managed costs and quality of [Business Name].
  • Tracked and analyzed reports to determine needed improvements.
  • Developed innovative supply chain strategies and planning models, reducing lead times [Number]%.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Implemented long-term growth initiatives by developing [Type] and [Type] strategies.
  • Developed and updated tracking spreadsheets using [Program].
  • Observed packing operations to verify conformance to specifications.
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
  • Decreased product defects [Number]% by implementing quality assurance guidelines.
  • Frequently inspected production area to verify all [Type] and [Type] equipment was operating properly.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Identified objectives of [Company] by analyzing feedback, observing consumers and collecting surveys.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Used [Software] to model data and forecast trends.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Mentored and coached other team members to meet daily sales goals.
  • Provided quotes to customers for purchase of products.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Managed customer relations and customer service through daily communication and interaction.
  • Collected, arranged and input information into database system.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Education

MBA - Finance

Bharathiar School of Distance Education
Coimnatore
04.2019 - Current

Master of Arts - Masters Degree in Business Ecconomics

Annamalai University-School of Distance Education
Annamalai
04.2020 - Current

Bachelor of Science - Mathematics

Govt:Arts & Science College
University Of Calicut
06.1999 - 06.2002

Skills

    Self-motivated professional

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Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Software

MS Office Package

Finacle 10x

Flexcube

Certification

IRDA

Interests

Music

Drawing

Reading

Achievements

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Timeline

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03-2021

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03-2021

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02-2021

NISM

01-2021

IRDA

11-2020

Master of Arts - Masters Degree in Business Ecconomics

Annamalai University-School of Distance Education
04.2020 - Current

MBA - Finance

Bharathiar School of Distance Education
04.2019 - Current

Branch Head

Axis Bank Ltd
09.2018 - Current

Branch Head

ESAF Small Finance Bank
12.2017 - 08.2019

Deputy Branch Manager

ICICI Bank Ltd
09.2012 - 11.2017

Branch Operations Manager

Dhanlaxmi Bank Ltd
06.2010 - 08.2012

Branch Operations In-charge

TATA AIA Life
10.2005 - 05.2010

Associate

SBI Life Insurance Co.Ltd
03.2004 - 10.2005

Bachelor of Science - Mathematics

Govt:Arts & Science College
06.1999 - 06.2002
BIJESH PRetail Branch Banking Professional