Bijeta Mushuni
Delhi
Summary
Experience banking professional with proven track record in customer service, branch operations, compliance and team leadership. Skilled in building strong relationships with customers and team members alike. Known for solving problems effectively and using technology to improve efficiency . Ready to take new challenges and contribute to the success team.
Overview
9
9
years of professional experience
Work History
Senior Manager
IDFC FIRST Bank
Gurgaon
08.2023 - Current
- Provided guidance and advice to clients on their financial needs and objectives.
- Managed a team of relationship managers to ensure quality service delivery.
- Developed and implemented customer service plans to improve customer satisfaction levels.
- Collaborated with other departments within the bank to provide a high level of customer service.
- Solved tough customer queries quickly and effectively.
- Implemented CRM systems for tracking client interactions and improving service delivery.
Sr. Executive|Assitant Manager
Vishal Mega Mart
Gurgaon
12.2019 - 07.2023
- Responsible for tracking the leases of rental properties in a company's portfolio and reporting to the General Manager.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sr. Officer |Assitant Manager |Deputy Manager 1
ICICI Bank Ltd
Gurgaon
05.2015 - 11.2019
- Distinction of heading Branch Operations, as per guidelines of RBI.
- Holds the merit of being the person accountable for Branch Compliance and Service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Customer handling with specification in Demat and trading-related queries steered the channelization of both assets, as well as liability products.
- Successfully administered the cash operations, both as maker and verifier. Ensured effective clearing operations at branch level and handled branch audit, health, compliance, and safety.
Education
PGDM - Finance
IMT Ghaziabad
01.2023
Post graduate diploma - Banking
NIIT
01.2015
B. Sc - Physical Science
Delhi University
01.2013
Skills
Technical skills: SAP console, RE-RT tool, Microsoft office suite, CRM , SFDC , Outlook and worked with I core 10x for branch operations powered by Infosys
Interpersonal skills : Communication, Team leadership, problem solving
Accomplishments
- Certification of Appreciation Award from Regional Head for performance in Fee products.
- Regional offsite Certificate of Excellence contest for outstanding performance in zonal head.
- Awarded in the Best Value Banker Section in the contest VB Champion League and many more.
Timeline
Senior Manager
IDFC FIRST Bank
08.2023 - Current
Sr. Executive|Assitant Manager
Vishal Mega Mart
12.2019 - 07.2023
Sr. Officer |Assitant Manager |Deputy Manager 1
ICICI Bank Ltd
05.2015 - 11.2019
PGDM - Finance
IMT Ghaziabad
Post graduate diploma - Banking
NIIT
B. Sc - Physical Science
Delhi University
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