Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Personal Information
Languages
Timeline
Generic
BIJI DAS

BIJI DAS

SOCORRO PORVORIM

Summary

Proactive, customer oriented result focused team leader offering successful background and professionally seeking a position to utilize my exceptional communication skills, experience and attention to details to provide atypical service and contribution to succeed in a reputed organization.

Overview

7
7
years of professional experience

Work History

FOOD AND BEVERAGE TEAM LEADER

SEALINE BEACH A MURWAB RESORT
DOHA
08.2023 - 09.2024
  • Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
  • Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
  • Provided guidance and coaching to staff members in order to develop their skillsets.
  • Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures.
  • Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.

CASHIER

GOKULAM PARK HOTEL
11.2022 - 01.2023
  • Providing a Professional Customer Service With Fair, Friendly And Courteous Service
  • Resolving Customers Inquiry and Complaints
  • Processing Return Transaction
  • Redeem Stamps And Coupons
  • Maintain Proper Cash Balance In The Cash Register
  • Sort, Count and Wrap Coins And Currency

SUPERVISOR

ELELE RESTAURANT BAR & SHISHA HOTEL NEW BLUE ROSE
DOHA
07.2022 - 08.2022
  • Created Successful Work Schedules For Each Team Members To Maintain Deadlines And Fulfill Staff Needs
  • Applied Strong Leadership Talents And Problem Solving Skills To Maintain Team Efficiency And Organize Workflow
  • Maintain Compliance With Company Policies, Objectives And Communication Goals
  • Work With Management Team To Implement Proper Division Of Responsibilities

CUSTOMER SERVICE ASSOCIATE

THE AVENUE A MURWAB HOTEL
05.2022 - 07.2022
  • Greeting and Escorting the Guest
  • Informing the Guests about the Days Offers and Discounts
  • Attending To Guests Inquiries and Complaints

EXECUTIVE AIRPORT OPERATIONS AND CUSTOMER SERVICE

INDIGO AIRLINES (INTER GLOBE AVIATION LIMITED)
KERALA
10.2017 - 01.2022
  • Employed Comprehensive Benchmark To Establish And Monitor Customer Service Standards
  • Providing Hassle Free Service to the Passengers
  • Going Extra Mile to Create Glue Moments With The Passengers
  • Maintaining Safety and Security During All Times

Education

DIPLOMA - AIRPORT OPERATIONS

BRADFORD AVIATION ACADEMY
BANGALORE, INDIA

GOA BOARD OF HIGHER SECONDARY EDUCATION - COMMERCE

DMC COLLAGE
GOA

GOA BOARD OF SECONDARY EDUCATION - MONTE-DE-GUIRIM

ST. ANTHONY’S HIGH SCHOOL
GOA

Skills

  • Customer service
  • Fluency in Communication
  • Quick learner
  • Great listening skills
  • Adaptable

References

Available on request.

Languages

  • English
  • Hindi
  • Konkani
  • Marathi
  • Malayalam

Personal Information

  • Date of Birth: 02/28/98
  • Nationality: Indian

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Konkani
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Malyalam
Proficient (C2)
C2
Arabic
Beginner (A1)
A1

Timeline

FOOD AND BEVERAGE TEAM LEADER

SEALINE BEACH A MURWAB RESORT
08.2023 - 09.2024

CASHIER

GOKULAM PARK HOTEL
11.2022 - 01.2023

SUPERVISOR

ELELE RESTAURANT BAR & SHISHA HOTEL NEW BLUE ROSE
07.2022 - 08.2022

CUSTOMER SERVICE ASSOCIATE

THE AVENUE A MURWAB HOTEL
05.2022 - 07.2022

EXECUTIVE AIRPORT OPERATIONS AND CUSTOMER SERVICE

INDIGO AIRLINES (INTER GLOBE AVIATION LIMITED)
10.2017 - 01.2022

DIPLOMA - AIRPORT OPERATIONS

BRADFORD AVIATION ACADEMY

GOA BOARD OF HIGHER SECONDARY EDUCATION - COMMERCE

DMC COLLAGE

GOA BOARD OF SECONDARY EDUCATION - MONTE-DE-GUIRIM

ST. ANTHONY’S HIGH SCHOOL

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