Summary
Overview
Work History
Education
Skills
Certification
Achievements
Timeline
Generic
BIJILY JOSEPH

BIJILY JOSEPH

Summary

Dedicated and client-focused professional with a strong background in process improvement, reporting, and team collaboration. Known for precision, hard work, and consistently supporting team and partner goals. Recognized for driving efficiency, enhancing client experiences, and earning positive feedback from peers, and leadership.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

JP MORGAN & CHASE
10.2023 - Current

MHLS SME

Amazon Development Center
06.2020 - 09.2023

Specialist

Dell International Service
09.2017 - 06.2020

Sales Associate

Convergys, AT&T
05.2016 - 08.2017

Education

CMR Institute of Management Studies -

Finance
Bangalore

Kairalee Nikathan PU College -

CEBA
Bangalore

Skills

  • Cross-functional communication
  • Work ethic and precision
  • Adaptability and flexibility
  • Process improvement
  • Problem solving

Certification

AWS Amazon QuickSight

Power BI Dashboards Basics

Facilitation Skill Certification Program Basic

Achievements

Q4 2024 Star Award recipient

Received multiple Peer recognition in 2024 and 2025 for team partnership and collaboration

Consistently achieved TAT of two days on assigned cases

Participated in company-sponsored marathon event

Contributed to the Transfers app testing to enhance team efficiency and workflow

Active member of the Buddy Program to support onboarding of new team members

Ongoing trainer for new team members, contributing to their strong early performance and integration

Timeline

Team Leader

JP MORGAN & CHASE
10.2023 - Current

MHLS SME

Amazon Development Center
06.2020 - 09.2023

Specialist

Dell International Service
09.2017 - 06.2020

Sales Associate

Convergys, AT&T
05.2016 - 08.2017

CMR Institute of Management Studies -

Finance

Kairalee Nikathan PU College -

CEBA

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BIJILY JOSEPH